Buchanan View, glasgow

the staff are very lovely especially the maintenance/cleaning glaswegian man - he always makes an effort to say hello and ask how I am. However despite this I was not at all impressed with the standard here for the amount we pay. The first day I moved in I had a leak in my bathroom floor despite never having been in my room before. I went to reception repeatedly and it got fixed more than a week later so I had to have towels all over my bathroom floor which was soaking wet. I also had to deal with my heater not working when i’ve come back from winter break causing my asthma to flare up. I asked for maintenance at the front desk and no one came for 3 hours and only ended up coming once I’d gone back down to ask again. Our kitchen window blew open in a storm and broke the safety latch and isn’t able to fully shut so there’s a constant draft - we have been to reception repeatedly (3 or more times) and nothing has been done. The 2 lifts were working for what can only have been a month and so only one lift between 13 floors takes way long and living on the 8th floor is hard to trek up especially with bags of shopping. Our sink was leaking before and went to maintenance to get it fixed. A few months later the sink pipe burst and flooded my cupboards with dirty water which resulted in me having to throw some food out as it had been contaminated. The flat is also advertised as being less that £800 a month which is what drew me in however in the fine print in the tenancy agreement it said that was the amount it equated to NOT meaning we could be charged different. Of course I understand that I misinterpreted this information however I feel as though it was sneaky they way it was presented and how we ‘get 2 months free rent’ is actually nonsense as we have to pay additional every month for those 2 ‘free months’ which my SAAS didn’t cover and therefore I have found myself struggling with rent payments. I can admit I was happy about the £800 off one months rent due to the works happening outside however I don’t feel this compensated all the rest as no warning was given to this when booking the flat. Overall I don’t think this flat is at all worth what I pay for it although it may be older than the the new flats that have been renovated I am still very unhappy with the state of the flat for the price we pay and will definitely NOT be recommending to anyone!

If you are checking in during the 2026-27 season, please consider other options. The property is undergoing massive repair work which makes student work and studies almost impossible due to the extensive drilling sound through out the day. Especially drilling has been on in my flat for the past 8 months without any signs of ending. The premises are always flooded with construction workers and the noise levels are quite high considering it is a student accomodation.

Although the site is currently undergoing an external upgrade the accomodation itself was clean and adequate, the staff have been friendly and any issues i had were resolved, theres one guy thats really helpfull, a cleaner, was always smiling and went out his way to help us

Very bad expense wise and terrible lift. It never worked. Paid almost about 9000 pounds for 52weeks the lift worked hardly a month and the other lift was shut down. My friends were stuck in the lift for about an hour and this happened with many more people. I do not recommend at all.

It is a nice place to live but really hard to communicate with BV staff in reception. During the lockdown 2021, they were super nice, respectful, and responsive, but in 2022, I was not satisfied with the service they offered. These are a few of my experiences of living there for about 6 months which made me modify this review after some time (form 5-star to 3-star) : During the first week, their maintenance entered my room with a key when I was inside, and I was told ''oh! Sorry! I didn't know it's occupied''...It is funny cause the same guy came to check the radiator in my room a few days before that.... They had a problem with a fake fire alarm which was not stopping (malfunctioning for more than 30min)and forced everyone to go inside and stay in their room cause there was no fire to be scared of.....I experienced a bad headache for two days and missed one job interview due to that... Once, I asked the receptionist in advance to keep my letters coming from the bank due to security in the office, but unfortunately, I found them in the kitchen after a few days (even though the receptionist showed me the note that he wrote to keep it). More importantly, I moved out on 27th August, and still, they have not sent me the deposit back (31th October). I tried to contact Studentroost (both complaint form, and social media portals), but I did not get any reply with the updates showing that the refund has been placed. being fully booked should not affect your services cause the comments and reviews will come out and make your business down!