The Reserve at Athens, athens-ga

I have lived at The Reserve for roughly three years and have had a great experience and love living here, it is close to campus which made getting to classes easy. It is also in a secluded area so it’s a little quieter than other apartments. The payment system is also really simple. I haven’t had any major problems with my apartment as well, and if I did the maintenance team is great and handles things very well.

Probably the most abominable experience I have ever had living in an apartment. Wi-Fi goes out nearly every week, I didn’t have heating for all of winter, and electricity also went out multiple times. I can’t stress this enough, do not live here unless you want to constantly be calling maintenance and the office to try to get things fixed and avoid additional charges. They’ll try everything to squeeze money out of you and then reward you with a third world living space.

Please do not live at The Reserve. I am a current resident and have a long list of issues we have experienced in just the first few months: - flooding issues - horrible management - bugs - maintenance issues Allow me to elaborate. Flooding issues: The first week of living here, an AC unit was dropped on our water line and caused extreme flooding in our apartment. I know that this is nobody's fault, but the way the situation was handled is where we have issues. The maintenance is done through a third party meaning the managers of the reserve have no idea what is going on. We were promised by Melissa, one of the managers, that she would come assess our apartment to ensure it was livable during repairs from flooding. She never showed up. We lived with 12 high powered fans that blew 119 degree air with 17% humidity for 5 days. We were instructed to turn our AC to the coldest setting to combat this. The fans made our kitchen and laundry room impossible to use (I got my hair stuck in a fan each time I tried to do anything in the area). When the fans were finally removed, maintenance took another few weeks (after telling us they would be finished in a few more days) to rip up our entire living area and repaint ceilings. The work that would be done was NEVER communicated with us. We would come home to our furniture stacked in a pile, personal belongings (such as my vacuum) left in the sink, lights on in rooms we don't go in, and so on. It was miserable to say the least to live here for those weeks. Horrible management: Once the maintenance for the flooding had concluded, we requested a well justified reimbursement for rent and power. Our power bill for that month was $326, as opposed to our estimated bill of $86 for this upcoming month. Instead of awarding us approximately $60 per resident that would be the difference in these costs, they sent us $34 a person, with no explanation of where they got the numbers from. We sent detailed outlines and graphs of how the power bill was driven up by maintenance and why we were requesting more of the power bill to be covered. After over a month of a headache from the flooding and the back and forth, all management has to say is they're "sincerely sorry about our inconvenience." The only credit aside from the $34 per person for power was a $200 rent credit. That is not even a third of our rent for over half a month of flooding maintenance. Bugs: We've seen quite a few roaches in our time here. We called maintenance to spray and saw a bit of an improvement. Buy raid. Maintenance issues: after all the work they did, they still managed to leave things worse than they found it. For example, they put our storage door on wrong and the bottom hinge is backwards! I can't make this stuff up. Key takeaways: - don't live here if you want a solid management team that is understandings of issues their teams caused - don't live here in general

I’ve have many frustrations that keep brewing up. They at least get 2 stars because the front office workers are pretty helpful. When I moved in, the bathroom was poorly cleaned, the desk was already in a broken state literally slanting down to the left. There was a wasp and roach problem that we had to buy supplies for until winter came around. I live towards the back and the dumpster is all the way at the front which makes taking out the trash is really really inconvenient and annoying. So if you get a unit in the back goodluck. The washer doesn’t dissolve the laundry pods even if there aren’t many clothes inside, which makes me run it 3 times. The most frustrating thing about the reserve is the darn wifi. At this point it actually feels like the wifi goes down everyday. There have been multiple instances where I was not able to do my homework and had to drive somewhere else to do it. Why do I have to go out of my way to do what I should be able to do at home. Today was the tipping point because the wifi went out again (Big surprise) and it’s time I said something about the utter inconvenience this place causes me. I should not have to go out of my way to solve problems that shouldn’t be problems.

The property manager at The Reserve Athens is hands-down the worst person I’ve ever dealt with. Completely unprofessional, ineffective, and unable to handle even the most basic responsibilities. Communication is nonexistent, updates are never provided, and getting any real progress feels impossible unless you apply extreme pressure. Our apartment flooded due to a water heater issue, and it took two full weeks for anything to be resolved. No housing arrangements were initially offered, so we were forced to pay out of pocket for a hotel. Staff were dismissive and unhelpful when we asked for temporary housing or support, and no compensation was offered for the damage or disruption. It took a parent getting involved just to make sure work actually got done. When maintenance staff finally came in to remove the water, they tracked mud and dust all over the apartment and left no cleanup, adding even more stress to the situation. The only positive has been the head of maintenance and his apprentice, who are kind, professional, and actually try to help. Unfortunately, two good employees cannot make up for the complete failure of the property manager and staff. This place is a nightmare to live in, and I would not recommend it to anyone unless massive improvements are made. *Responding to their comment: The team worked to address the issue after several complaints were filed over the lasting damage of the water. They do not support their residents and should not be a viable housing option for any student in Athens. I promise you're better off elsewhere! The situation wasn't frustrating, the way management handled it was!!