29 Guildford Street, stoke-on-trent

Left us with no wifi for days. As a uni accommodation with students doing important work this is so important as it can’t be completed without. Was told to wait 2 more days or go to the library when I reported this meaning we will have had no wifi for almost a week. Update: we’ve waited the 2 days and we’re still being ignored by the company with no wifi and no date of when the wifi is fixed. Everyone just keeps passing the responsibility.

Amazing agency, as a student landlords and agency's can sometimes take advantage of you but student cribs never has, any issues with housing are fixed within a day or so, particularly Geth! Geth was incredibly helpful all year, fixing everything and was very kind. Any broken furniture ect was replaced quickly. Great service!

Update: The morning after leaving this review i received a call from StudentCribs asking to speak about the review, considering I didn't leave a number it is a bit odd. This is also uncharacteristically quick response from student cribs as I have waited days for responses to emails, guess it's different when their public reputation is at stake. The caller herself was kind enough but went through each point in my review and dismissed my complaints, chalking them up to system errors. I'd accept that for one instance but each of these points has happened multiple times, they have had time and warnings to fix the errors but have not. She also assured me there would be internal review and these issues would not happen again, despite this i've received no email follow up and have actually had another man in our flat unannounced with no email, no information on the portal and none of us even asking for the repair he was here for. He had a key and let himself in despite not being a StudentCribs employee and instead being outsourced by them. This is illegal and a threat to our safety. Review: A terribly run company that constantly made mistakes leaving us to deal with the many consequences. Rented with them in Cardiff and I cannot recommend the experience less. In the interest of keeping it brief here are the main issues: 1. No warning when visits to the flat will occur. I have personally woken up to three men in the flat doing work without any prior warnings. This has happened countless times. The contractors themselves are even told we will know about them. This is deceptive and wrong, we do not feel safe in the flat because anyone could walk in at anytime. This is in blatant breaking of the housing act of 1988 which states we should have 24 hours notice as well as give permission for people to enter the property. 2. Delays in getting work done. Our flat flooded and it took a long time before a maintenance worker was sent to even just look at the damage. Nothing was then done about the damage for a further month and then the minimum amount was done to fix the damage. 3. For four months in a row we were harassed for "not paying" rent. we had. we each received emails to us and then to our guarantors. The worst of it was when we would be called about the issue by a man named Raymond. from what we can tell he is the head of the finance team and he is belittling, rude and disrespectful. Frankly he should not be speaking to customers with his complete lack of understanding and respect. I have had to speak to him multiple times to sort out the rent issue despite everyone in our flat paying on time each month. This seems to have been an issue for EVERYONE IN CARDIFF who rented with student cribs. (Since the update I have been told this is because paying through the portal takes longer to process than direct debits. How this means we should get called and harassed about not paying i'm not sure) 4. communication within the company is lacking majorly. We had a flatmate swap tenancy to another person and Student Cribs completely failed to understand that. We were emailed multiple times for documentation that had been provided and asked for a document that didn't exist. This lead to the aforementioned Raymond phoning me and being again rude and demanding despite my explaining I was not the flatmate in question and couldn't help. We had emailed the documents we had to him directly before so we had all the information we had but refused to acknowledge that. He then threatened us with eviction and refused to elaborate, ending the call when I asked follow up questions. This isn't even all that we have had to deal with in the 10 month tenancy we have had with Student Cribs. I implore everyone to look elsewhere for flats and avoid this company like the plague. I wish I could give 0 stars but since I can't the 1 star is the for maintenance man who is always kind and professional when he shows up. His work is always done well and he has gone above and beyond for us. Shout out to him.

do not rent with student cribs. If i could give 0 stars i would. one room had an enormous hole in the ceiling that wasn’t fixed for months. one room had a really bad leak that they tried to convince us was just condensation because it was winter? obviously turned out to be a leak. our house was covered in black mould. worst of all, the communication was horrible and it was super rare to get any notice when work was being done, let alone the legal requirement of 24 hours. this meant that we had random men wandering round our all girl house with no warning and hugely invasive work being done, such as the kitchen counters being ripped out, the floor being ripped up, the oven and stove being out of use showers being redone etc etc, none of which we would be warned about so often we’d be left unable to cook or shower or use rooms in the house and would have no way of preparing for this. we had a pipe leak in the kitchen and rang the emergency number and literally never heard back. they never sent anyone or even followed up in any way at all. honestly could’ve ruined my uni experience, i would dissuade anyone from even considering using student cribs.

If I could leave minus 5 stars I would. I had the worst year of my life living here. Flat was falling apart - black mould in most rooms, broken windows in 2 rooms (so rusty they snapped off the hinges!!!), silverfish everywhere, maintenance issues never got fixed you had to keep ringing them over and over, had rude and aggressive neighbours above which Student Cribs said they couldn’t do anything about even as their landlords????? Absolutely horrible horrible time. Worst of all you couldn’t even move out because you had to find someone to replace the tenancy (I came to uni alone so didn’t know anyone). Please do not live in their squats, they’re disgusting