Ion Baton Rouge, baton-rouge-la

Visited Ion this past weekend to see a family member, and while I understand it’s student housing, the upkeep left a lot to be desired. The lobby was passable, but the moment we turned the corner, we were hit with a strong, unpleasant odor and it only got worse on her floor. Whether it’s the carpet or something else, it’s clear (also from previous reviews) this complex needs serious attention. These students deserve better. A full upgrade is overdue.

Part 2(Part 1 listed by Annelise): One game day weekend, our AC stopped working while we were out tailgating. Since it happened on a Saturday, there was no urgency from management to fix it, despite the apartment being nearly 90 degrees inside. It was impossible to sleep, eat, relax, or do anything comfortably because the apartment was so hot and sticky. So one weekend, nobody could sleep because alarms were constantly blaring in every room, and the next weekend we were stuck trying to sleep in unbearable heat. Just today, residents were confused about our ledgers we received for our utilities, as the one we received on the April 27th claimed to be for the same period as the one we received 3 days later on April 30th. Naturally, when residents came into the office looking for answers, Sundae was the only person at the desk. Her only response was, “We sent an email.” The problem is that the email she referred to never actually explained why residents were being charged twice for what appeared to be the same billing period on our end. Instead of giving a direct answer, she kept talking around the question. We went back and forth for about 10 minutes while I asked for a clear explanation, and every response avoided the actual issue. Eventually, I got fed up with asking the same question over and over without receiving a real answer. It was incredibly frustrating and completely unprofessional. The communication from management is also terrible. The leasing manager has repeatedly ignored my emails when I asked if I was all set regarding my lease termination for 2026–2027. The only time I received a response was when it came time to charge me $600 to cancel the lease. In multiple situations, I’ve asked for confirmation or clarification and simply never received a reply, even after waiting over a week. It makes me look disorganized when I’m actively trying to handle things responsibly. Responding to an email takes one minute, and the lack of communication is extremely unprofessional. I will say that the other employees in the office are very kind, and it’s always pleasant interacting with them. The maintenance staff has also been friendly and respectful. Unfortunately, the positives of a few good employees do not outweigh the overall issues with this property. This place is a complete joke, and management only seems to care about situations when they’re able to get money out of residents. Resident safety and well-being clearly are not priorities here. Between the repeated fire alarms, broken elevators, sanitation issues, roaches, dog feces, unsafe parking conditions, homeless people, and maintenance problems, it’s obvious that the health and comfort of the people living here are being ignored. The conditions of this property are unacceptable, yet management continues to show little urgency unless it involves collecting fees or payments. Overall, save your money and avoid this place. The problems here are constant, management is unreliable, and living here has been far more stressful than it should be.

I hate this building, I hate management. I hate maintenance, the hallways are dirty & disgusting with white stuff all over it. Roaches & bugs everywhere in the halls, smells like absolute trash 24/7, security is useless because homeless people get in all the time & are caught in the hallways. Paying over 900$ for a 4bed XL when my rent is 760, and utilities are never over 30$ , this place is genuinely disgusting, and the fire alarm goes off every week for like 20 minutes straight. This place needs to be no more than 400$ a month for rent because it’s absolutely disgusting & vile. We are living in a rats den & paying like its a luxury space. Hopefully someone sues this complex & gets it shut down. Management should really be ashamed. Please do not stay here guys, im begging you. Go to the legacy if you want to pay the same price for something ACTUALLY nice, or the oliver, or brightside for something thats cheap & better quality than the ion. You’re wasting your time & money here. Why are we paying for a broken run-down dirty apartment complex that genuinely sucks. There is no reason!! Do yourself a favor & do not sign that lease!

Worst housing decision I have ever made. During our singular leasing period we have had so many maintenance issues. Our AC unit hasn’t worked for about half our lease despite being “fixed” multiple times, so our apartment sits at about 86 degrees most days. Our dryer leaks and barely dries despite being “fixed”. There are just so many bugs even though we keep a clean space, and pest control only seems to help to an extent. Fire alarms go off multiple times a night to the point where if there was ever an actual fire no one would believe it causing an extreme safety hazard. Dog poop and cat litter in the hallways that will stay there for weeks. The floors are absolutely disgusting with trash residue all over them leaving the hallways smelling horrible. The parking garage is just an accident waiting to happen. The only pro is that it is close to campus, but trust me it is not worth the cons!

Don’t even think about living here. sign a lease if you’re in love with piss filled hallways and rats in your kitchen! they will charge you for things the past tenant left behind and even when you try to get it fixed they’ll never answer. not to mention the bedroom sizes are inconsistent and a joke. you can’t even open the door fully into the room. the entire complex reeks 24/7, the staff downstairs is rude and unhelpful at all times. the amenities are trash and the entire complex is just one big mess. you’ll pay $50 a month for parking just for the gates to always be open or broken. the elevators never work, usually only one out of the six in the entire building works. the package system is trash. you have to wait until you receive an email from the front desk until you can grab it and they will email you at 5:50 just ten minutes before the office closes when your package arrived at noon. everything about this complex is trash and if you send your child here i feel sorry for you.