Collegiate Crown Place Cardiff, cardiff

2.5 stars I'm currently living in a two bedroom apartment at Crown Place. At first, I was really surprised about the negative reviews online. The location is amazing and maintenance issues got fixed within a few days. However, that might have been a false first impression. I am usually not the one to complain and overall I actually like it here, but there have been issues that I can't ignore. The extractor fans in our entire apartment have stopped working over a month ago. This means no fan in the two windowless bathrooms or the kitchen (except for the small one above the hob). Due to this, the entire apartment is quite humid. Not only does this increase the risk for mold (I think my flatmate's bathroom door is already moldy) but it also creates a good habitat for silverfish, which have been living in our kitchen for weeks now. It has been a month since my flatmate and I have complained about this, and while workers have showed up to "take pictures of the fan to know which one they have to order" (this happened weeks after we complained), the fan has not been fixed. + amazing location, less than 10 mins to city centre, Sainsbury's and Cardiff University; pub and vegan coffee shop literally just around the corner + small but nice rooms + a lot of storage space in bedroom + own bathroom + only two people sharing one kitchen + lamp on the desk and above the bed (friends living in other private halls had to buy lamps) + not many false fire alarms (compared to friends' experiences in other private halls) + contrary to many reviews I found the staff to be really kind most of the times - broken fan and slow maintenance! - silverfish - wasn't entirely clean when I moved in (hairs in the shower, stains on kitchen hob) - not many social events - very small kitchen, not much space for storage - no oven! - broken gym - no bed linen or kitchen utensils, even though the ad said "fully equipped kitchen" - price

I really like this student apartment. It has a great location, is safe, and is close to both the school and the city center. Most importantly, the management is very responsible and patient.

Crown Place is a great student accommodation with modern rooms and a really convenient location. My room was clean, quiet, and comfortable, and the building feels safe. The common areas are well-maintained and the staff are usually helpful. It’s slightly expensive, but overall a good place to stay if you want comfort and privacy.

Crown Place is a great student accommodation in Cardiff. The rooms are clean, modern, and comfortable, making it a very pleasant place to live. The building feels safe and secure, and the staff are always friendly, helpful, and quick to respond whenever there is an issue. The location is excellent, as it is close to the city centre, universities, shops, and public transport. The common areas are well maintained and provide a good space for studying and socialising. Overall, I highly recommend Crown Place to students looking for a convenient and comfortable place to stay in Cardiff.

A close friend of mine recently moved into Crown Place Cardiff on September 14, 2024, and her experience has been incredibly frustrating. I feel compelled to share what she has gone through in the hopes of helping others avoid a similar situation. First off, the information Crown Place provides is extremely misleading. My friend’s room is much smaller than what was shown on the website, and despite asking for photos before signing the contract, none were ever provided. When she arrived, the room and the shared kitchen turned out to be far smaller than told, with the kitchen being so cramped that it is barely usable for two people. What was promised and what was delivered were worlds apart I'll post their photos below so you can see the reality. But it didn’t stop there. Since moving in, my friend has been dealing with multiple issues that make the accommodation almost uninhabitable. There’s been an insect infestation, the air quality is awful, and because the room is on the ground floor, they can’t even open a window for fresh air without risking their safety. The shower is barely functional, and there’s no mobile signal in the room, which makes communication a nightmare. Honestly, how do you expect students to live like this? Despite bringing these problems to the attention of management, my friend has been given nothing but empty promises of a quick fix. It’s been over a week now, and nothing has improved. she had to stay with friends and even book an Airbnb all at her own expense while still paying rent for this substandard accommodation. To make matters worse, when she tried to address these issues in person at Crown Place, she was met with rudeness and hostility. A staff member even accused her of lying about staying at an Airbnb! Instead of offering help, the staff escalated the situation into a confrontation, which is completely unacceptable. Based on my friend’s experience, the accommodation does not live up to its claims, and the management has failed to address major issues in a timely manner. If you want a safe, comfortable, and professional student living experience, this might not be the place for you. Don't be fooled by the fancy pictures they don’t reflect the reality.