The Eleanor at Chestnut Apartments, philadelphia-pa

I’ve had a really positive experience living here so far. The staff Xiamari, Alana and team has been supportive, responsive, and easy to work with, and the flexible lease options make it very convenient. The location is also a big plus, with grocery stores and public transit close by. I appreciate the efforts to build a sense of community through resident events, which makes the place feel more welcoming. While there were a few minor issues with WiFi and transitions between tenants, the management team addressed them promptly and made sure concerns were heard. Overall, it’s been a comfortable and well-managed place to stay. Having been here for some time now and had a consistently good experience, I would truly value the opportunity to continue my stay.

I’ve been living at The Eleanor at Chestnut since August, and it has been a great experience. The apartment is well-maintained, and the community feels very safe. The management team is responsive and approachable—special thanks to Xiamari and Alana for always answering my questions quickly and being so helpful

If possible, I would give zero stars. My experience living at 4258 Chestnut was overwhelmingly negative on every level. From the first day, my unit was plagued by extremely loud and constant noise, very likely caused by the building’s HVAC system. The vibrations and humming never stopped - day or night - making it nearly impossible to sleep, rest, or even think clearly. This alone should be considered an unlivable condition. (FYI, I’ve attached a video recording of the noise. Please turn your volume all the way up to fully experience what I had to live with.) Unfortunately, this was only the beginning. Package deliveries and food orders frequently went missing, and the building offered no real system of accountability. During my stay, the neighboring building often carried out loud construction starting as early as 6 AM, adding yet another layer of daily disturbance. What made everything even worse was the management. The apartment manager and the entire team were consistently unresponsive, dismissive, and irresponsible. Emails went unanswered, in-person conversations led nowhere, and every promise they made turned out to be empty. Throughout my entire lease, not a single meaningful step was taken to address any of these issues. Their complete lack of action shows a shocking disregard for residents’ well-being and basic living standards. This is by far one of the worst living experiences I have ever had. If you value safety, quiet, professionalism, or even the most basic level of management, I strongly urge you to stay far away from this property.

I had a great experience moving in thanks to Xiamari from the leasing office. She communicated quickly, answered all my questions, and coordinated everything so I could move in within a few days. The apartment is spotless and in a great location with easy access to transit and groceries.

It has truly been a pleasurable experience to live here. Ever since being at the property on Walnut St, I have had nothing but great interactions with the property manager; the other residents and staff; and all of the amenities. Thank you so much for making my college experience an amazing one (especially during COVID). My family has definitely appreciated the home away from home The Eleanor has provided me. I would not have chosen anywhere else and I am sad to go after four years! Thank you Ricky for being the best!