The Urban, chico-ca

I love the design of this place

I felt okay about this place until we got our security deposit refund estimate and it was negative

I love the design of this place.

I’m really disappointed living at The Urban and feel like people should be aware before moving in. I will say that management does a decent job of keeping residents informed and communicating updates, which I appreciate. However, the security issues here completely outweigh that. Packages getting stolen has been a constant problem. Personally, I’ve had packages stolen at least 10–20 times. When this is brought up, management essentially dismisses it, saying they aren’t responsible for stolen packages in the mailroom. While I understand the technicality, it’s become such a widespread issue that residents can’t reliably receive deliveries anymore. There is a camera in the mailroom, but we were told it’s actually facing away from the packages, which honestly feels intentional and makes the situation even more frustrating. I’ve even reached out directly to management via email and received no response. On top of that, car theft has also been an ongoing issue. Multiple cars have been stolen, yet management refuses to install cameras in the parking garages. At the end of the day, it doesn’t feel safe or secure living here, and that’s something that should be a priority for any apartment complex. I can’t recommend living here based on these ongoing problems.

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