Highpointe, boone-nc

ANY AND ALL I would highly encourage you to NOT sign any lease whatsoever with this place!!! My son has been living here and it’s been complete crap since move in. Nothing like they advertise during the initial showing!!! These units are complete garbage and the whole complex needs to be torn down!!! My child and his roommates have been living with a giant hole (drywall completely removed and beams exposed) since September, when I called to get a ETA on when these repairs would be completed in December the girl who answered the phone didn’t know how to respond and finally stated they would be done the following week, well that week has since come and gone and still nothing!!! When I asked to talk to the main apartment manager she replied I’ll leave a message to have him call you, still no return call!!! This is complete BULLSHIT and unprofessional!!! Our children and other tenants are required to pay their monthly expenses or they will be voiding their lease, yet management is allowed to not keep up their end of the lease with maintaining these units. They advise as completely renovated, that’s a lie! Read all the reviews before even considering this place, better yet you would be better off living in a city dump. This place should be ashamed of how they treat their tenants and anyone working for this establishment should be embarrassed to even have their name tied to this slumlord of a dump!! Since I can’t get any response I will now navigate alternative routes in how to address the deplorable living conditions that this establishment expects their tenants to live in.

I rarely leave reviews, but my experience at Highpointe has been extremely disappointing and concerning. When I first moved in, my apartment was covered in trash, alcohol bottles, broken glass, and strong cat urine odor. It was not move-in ready, and I had to clean it myself. Management provided a $150 gift card, explaining that was what they pay their housekeepers, which felt dismissive given the unsafe condition of the unit. I later transferred units because my roommate was allowed to let her dog use the front lawn as a bathroom, creating a serious biohazard and making the apartment smell unbearable. I paid a $500 transfer fee to move into what I was told was a clean and safe unit. However, before moving in, staff were overheard discussing that my new room had mold and that I would “have to deal with living in a room with mold.” When I moved into the new unit, it was again not properly cleaned. There was dirt and waste left in the toilet and carpets. Management stated they would conduct mold testing and have the room professionally cleaned on specific dates, but neither of those commitments were fulfilled. I was also told I would receive a follow-up call about how they planned to resolve the situation, which never happened. As a full-time student working full-time, paying additional fees to move into another unsafe and unsanitary unit has been extremely stressful. I have documented all issues with photos. I strongly encourage future residents to thoroughly inspect their units before moving in and to get all promises from management in writing.

Absolutely horrible place to live. Excited to move into your new clean apartment? Nope still garbage and stains from the last residents. You expect to be able to do homework? Nope WiFi chooses when to work and when not to. Expect to pay the price you were guaranteed? Nope random charges every other month. Only thing acceptable about this place is the maintenance crew. Other than that this place blows. This isn’t my first review either. It’s been like this for at least a year.

I agree with all the other reviews. DO NOT LIVE HERE. They show you a lovely demo and highlight this place as newly renovated when all they renovated was the club house. When I toured and signed my lease I had asked all the right questions and everything. I knew it wasnt guaranteed since there was new management coming by the time I would move it. I do not plan on renewing my lease for a singular bedroom when I can get a better apartment somewhere else for cheaper. I'm not sure how they think this is okay. The literal DEADLOCK on my door was broken (i had to go to the front office 3+ times to get it resolved), our filter for the air conditioning was in upside down and not even center. My room had/has MULTIPLE damages and it feels like the problems are never ending. You cannot EVER get a straight answer about anything. This is a horrible place to live if you wish to live peacefully.

This place is amazing! The staff is so nice and helpful! The place has great amenities such as pool, gym, study rooms. If you are looking for an amazing community then Highpointe is the place to live!