University Courtyard Apartments Tallahassee, tallahassee-fl

University Courtyard is by far the WORST apartment complex in all of Tallahassee. Living here was horrible. The staff was very RUDE, disrespectful,and lazy. The management is always changing, one month you have Sarah working as the manager then the next week you have Toby, the next month there was Jane and so on. The maintenance people took forever to fix any issues, my dryer was broken and it took maintenance 2 months to fix it even after calling and showing up to the office everyday. The place itself is filthy, there is trash everywhere. You couldn’t get your own mail because apparently their mailbox key was “ broken” for a whole year and a half when really they were too lazy to sort the mail. No one could ever give a straight answer on any question or issue because they were so unorganized. My car was towed even though I had a parking decal and they couldn’t tell me why my car was towed or if I would be compensated the 110 dollars it took to get it back. If I could give this place 0 starts I would. If you can avoid living here I would strongly suggest you choose another complex.

So I never actually lived here, I didn't get that far before realizing how unqualified the leasing agents are. While talking with one of the agents I asked about their pet policy, mostly inquiring if they allow pets. The agent informed me they did but there is a deposit as well as a monthly fee for having a pet. I informed her that I am disabled and therefore have a service animal. The agent put me on hold, while I assume she asked someone what to say, when she came back she informed me that they could reduce the deposit but I would still have to pay half the initial amount as well as the monthly fee. I said that was unacceptable and illegal, she said she was sorry and we parted ways. I later called to make sure the information the agent gave me was actually their policy. I was informed it was but I could speak with the property manager if I wanted more information. I agreed, and after being placed on hold was told the property manager was occupied and would give me a call back. A little while later an agent called me back and said that she spoke with the property manager and said the deposit would be waived but I would still have to pay the monthly fee as that went towards purchasing pet feces bags and such. I explained that according to the Equal Housing Opportunity Act that there can be no fees associated with renting from a property due to requiring a service animal. The fee is in place for residents that do not require the presence of their animal. I was abruptly told to hold on and after a long pause another woman, whom I assume was the property manager came on the line. I again explained the Act and how it was illegal for them to require any fees be paid by someone required to have their service animal. She met my explanation with a series of "O.K.s". I told her I obviously would not rent from a place that did not know the real estate laws and would not uphold them, and urged her to reconsider their policy because if a resident was paying any fee and had a service animal, that they would be open to a law suit or legal action. She dismissed me and hung up. I just wanted to explain the caliber of people working here. If they lapse on something foundational as the Equal Opportunity Housing Act, then what else are they going to fail at? I would not recommend leasing from this complex.

If I could rate lower i would. I lived in this hell hole for two years. My first roommate was a heavy pot smoker that made the entire side of the house smell like weed. When I told management about my roommate they did nothing about it. The management does nothing and takes responsibility for their mistakes. On numerous occasions I have been charged with fees that never applied to me and they never apologized once. They change their policies without notifying the residents. It was my mistake for being lure in with free rent for a month if I renewed my lease. I am still being harassed for payments I don't owe. Word of advise, don't live here. College is stressful enough. Don't make the same mistake I made.

Entering a lease at University Courtyard had to be one of the worst decisions I ever made in my life. The only reason I decided to sign a lease at University Courtyard was because the then current price for one room as $345 but then I soon learned that you get what you pay for. Management changed a total of three times(OCH to Broder & Sache, to Roco Real Estate) during my lease and the current management , Roco Real Estate, under the direction of Terrence, has to be the worst so far. Since management changed so much, when Roco Real Estate entered, I never did receive my signing incentive from the last management like many other tenants even though I clearly signed during the promotional period like many other tenants even through they were promised to me. The location of University Courtyard is on the Southside of Tallahassee and you are literally away from everything. The only benefit of the location is that if you are a FAMU Student, you live close to campus but the Venom Bus doesn't run anymore so you will have to catch the M Bus to campus. There are no "good/healthy" food options in the area so you have to travel across town if you don't feel like cooking. As I stated earlier, for only $345 a month (Which has increased to $400 now) you are only going to receive mediocre service. The office staff are never on the same page and only want to get you to sign because no one wants to live there anymore. The Property Manager Terrence has to be one of the most unprofessional, inefficient, and negligent individuals that I ever encountered while living in an apartment complex. He doesn't care about tenant issues, he will try to fine you for everything, he never has his staff on the same page, and he will try to charge extra to your account without you catching the ledger issues. Many of my maintenance issues went unresolved for months just because no one wanted to fix them even after multiple requests were placed. I would not recommend anyone live in University Courtyard unless you don't care about your sanity and well being.

Hello my name is Kandice Newton I enjoy living in University Courtyard ever since new management came. The customer service is great; they are very friendly and helpful. I've lived here for 2 years and just renewed for $345 which is a amazing price for this environment. We just got new furniture and new carpet and I'm thankful to live here compare to other places. Maintenance does an outstanding job when getting the job done as soon as possible. I plan to live here until I graduate and I recommend students to look into staying at University Courtyard.