The M Seattle, seattle-wa

RUN AWAY! Let me explain: 2024/2025: I moved to the M Seattle, I was a junior back then in UW, the building was amazing, my room small but quiet and the view was stunning, some issues around the year like a broken alarm, or lights, a flood or broken floor but all in all best customer service and care and fast answers. The a management was amazing and always keen to help. 2025/2026: For my senior year I’ve decided to stay, but decided to switch unit and move from a 4b/2b to a 2B/2b. First day I move in, my floor is broken, my door is broken, my couch feet are missing and my windows isn’t closing, and the fridge shelves are broken and no light in the oven. I report this and hope for the best. 1 month later not fixed, 2 months later not fixed. I then decided to withheld a certain rent amount till the M would fix it, 3 months later past from September still broken and more issues added up, main door not fully locking, my shower drain was broken and the floor in my room was also broken… 4 months later still nothing. We are in January and it’s still broken… I’m accused by the property manager himself of lying and disturbing the staff by asking this to be fixed (it’s been 5 months please understand the frustration). I then decided to move out without refunding the amount that I withheld as I believe I should’ve not been charged any $ for living in such terrible conditions. The new management is horrible, I wouldn’t recommend it. The Resident assistant though are young, in college, and try their best to make the experience enjoyable, but the vibe isn’t the same as it used to be. It doesn’t feel like a community anymore it feels like management is getting lost, and we need a better team. All in all RUN AWAY

Great view from the apartment and from the sky lounge as wells as the gym! The unit are are really - typically student apartment drawbacks : ( but the view and everything else kind of offsets that.

Pipe maintenance was carried out without adequate advance notice. I unknowingly used the water for drinking and cooking before seeing the midday notification. The hot water was visibly cloudy/gray. When raised as a safety concern, no solution or guidance was provided, and the conversation was dismissed abruptly. Management failed to provide basic safety guidance during the maintenance, instead deflecting responsibility rather than communicating clear expectations for a paid residential service.

I am a current resident of The M, and this has been by far the worst management experience I have ever had. My heater did not work for most of the winter. Both my roommate and I had non-functioning heaters, and the issue was only addressed after we physically went down to the management office and demanded that it be fixed. The subleasing process has also been confusing and inconsistent. We were given contradictory information about whether we needed to vacate two business days before move-in or by a specific date that is five days before the new tenant’s official contract start date. In addition, both our washer and dryer malfunctioned within the span of one year, which raises concerns about the building’s maintenance standards. The surrounding area is also extremely loud, and the rooms are clearly not soundproof. Almost every night, you can hear fire trucks, people shouting on the street, and, when it is windy, loud clanking noises from the pipes. It has been nearly impossible to sleep without noise-cancelling headphones. Overall, I would strongly caution anyone considering living here. The combination of poor management, maintenance issues, and constant noise has made this an extremely frustrating living experience.

I just want to mention the great experience I had at The M building. Amenity spaces, and location is in such a prime area with amazing views. What really stands out is the staff. I would specifically like to mention David. He was an absolute pleasure to work with and would highly recommend The M because of him. Thank you