Villas De Sendero, san-antonio-tx

New company took over in January. So far they're not much better than gyler. The previous company did not give me a copy of my lease so I had to hassle them for it because these people clearly couldn't. The manager is never there, they have their third set of office people now. Work orders get done slowly maybe. They're supposed to be open until 5:30 p.m. but most days they leave early, and they don't show up until 8:30 am. Currently they're trying to charge me more rent than what my lease is signed for. Don't move here. Update: Had to call corporate to get the rent fixed to what I sign the lease for and not what they were trying to charge me. If you call corporate during hours you'll still get the voicemail saying that they're not open and to call back between 8:00 and 5:00 but can leave a voicemail basically. Supposed to be doing general inspections this week and I complain that my AC struggles to get to 80 but won't go below that, I was told by the office gentleman that they would "look at it" while there and he would also put in a work order. Nothing is done. Still have a hole next to my breaker box. I literally have to open the windows when the dew point is below 60% and put fans in front of them to bring the air in to cool off the apartment. It really looks like there are so focused on getting all these unrented apartments fixed up before they even help the current residents, unless you're going in there and harassing them daily.

Here’s a list of reasons NOT to live here… 1. Advertised pool but can confirm the summers of 2023,2024, & 2025 was not open 2. No working A/C , haven’t had working air since 04/2025 3. INFESTED WITH BUGS, roaches, wasp, and ants. Pest control fee is $5/monthly. Never seen pest control in the 3 years I’ve been here. I pay $40 a month for my private pest control. 4. Mud all over parking lot and sidewalks. Fallen multiple times in different areas. Resulted in medical attention from infection. 5. MOLD, exposer resulted in my children being sent to the hospital 6. Water leaks, reports made and nothing being done but responsible when water bill rises. 7. Electrical issues/fire hazard, random power outages, outlets not working, outlets loose, exposed wiring. 8. Bathroom issues: Loose toilet , leaking toilet, water damage on bathroom floor, mold on ceiling, poorly painted and chipped bathtub, poorly installed sink 9. Management and maintenance will ignore you and disregard any safety concerns you have, if you try to stand up for yourself they will call the police and harass you via text. 10. Maintenance will try to steal your ac units and personal property 11. Trash all over the property and dumpsters are poorly managed 12. Doors left unlocked by maintenance and keys found in doors left by maintenance 13. When asking for reimbursement for having to buy your own ac units and medical bills be prepared to be shut down and yelled at by Cindy. 14. Mailboxes are constantly broken into and do not except to receive a key. 15. They send harassing texts to threaten you with outrageous fees and illegal lock outs. 16. Play equipment for kids not kept in a safe condition 17. Electrical and Ceiling fans do not work Lastly, my rent is paid & not behind so refusing to complete maintenance request to prevent hospital trips due to excessive/dangerous heat, health issues from bugs, breathing issues from mold or falls from unsafe conditions in parking lots & sidewalks. This property repeatedly violates Federal, State, and City Codes & Laws. The only way you’re going to get anything done is to just move and call 311 for an inspection/investigation. Be warned you will be harassed with false allegations by Cindy through text. This place is run by Slumlords. Stay safe.

I really want to Thank the Management and property Managers for making it easy to move in with the moving specials. The Maintenance Man was quick to get the unit ready for my family that same week. The unit was freshly painted and all the appliances were amazing. Would recommend this place to family an friends.

Was nervous about new management coming in but they have been great! Maintenance took care of my work orders the previous people never got to I met Brianna in the office and she was patient with me and she helped with all of my questions and concerns and a lot of changes are being made. Starting to feel happier and at truly at home here

Roach infested apts that added over $6500 of fraudulent charges when we were on a month to month. They do not care for military families. Do not I repeat do not move here. The worst management and the worst place I have ever lived at. Seriously 0 stars do not fall for their trap. They will take advantage of you.