Prado Student Living, san-antonio-tx

I lived at Prado Apartments for two years, and unfortunately my experience was overwhelmingly negative. The biggest issue was the elevator. The only elevator serving the 5th and 6th floors was out of service for roughly half of the time I lived there. As a resident on an upper floor, this meant carrying groceries and other necessities up multiple flights of stairs on a regular basis for months at a time. The property was also consistently dirty. Hallways were frequently covered in trash and, at times, dog feces. While residents should absolutely clean up after themselves, property management is responsible for maintaining a clean and sanitary living environment, and that standard was not met. Maintenance requests often took an excessive amount of time to be addressed. I was also disturbed by racist comments I personally heard from one of the maintenance employees regarding residents. To my knowledge, no action was taken, and the employee remained employed during my time there. That experience was extremely disappointing and contributed to an unwelcoming environment. The front office staff also frequently spoke negatively about residents. Rather than feeling supported when issues arose, many interactions left me feeling that tenant concerns were being dismissed. For a property that charges premium student housing prices, security was another major disappointment. My roommate had all four of her tires and rims stolen and replaced with flat tires while parked in the parking garage. This was not a quick incident, yet no security personnel intervened, and management offered little assistance beyond stating that it was not their responsibility. Parking policies were also extremely frustrating. Guests are required to obtain a guest parking pass from the office, but even when a valid pass is issued, vehicles can still be towed if the pass falls from the dashboard and is no longer visible. Residents and guests are then left responsible for towing and storage fees, which started at around $250 in my experience. Student housing options in San Antonio may be limited, but Prado is significantly overpriced for what it provides. Between the unreliable elevator, unsanitary hallways, slow maintenance response times, concerning staff conduct, ineffective security, and aggressive towing practices, I would not recommend living here.

When I moved into this apartment, it was in terrible condition. The room was dirty, there was mold in the bathtub, and the AC was leaking into it. There was no kitchen sink drain or trash can. Mid-year, water started leaking from the ceiling, giving it a moldy appearance, and it took weeks for them to repaint. The hallways looked like an asylum, with dog poop and pee everywhere, including the elevators. The water heater was also inadequate; if I took a shower while the washing machine was on, the water would turn cold. The shower was also leaking at first, so every time I would take one, it would squirt out over the shower curtain into the rest of the bathroom. The windowsill was repainted with bugs and hair underneath the paint. I left the apartment in much better condition than I received it, but I was still charged random fees for damages that were already there. The walls were already damaged, yet I was charged repainting fees even though I uploaded pictures of the damage in the move-in form. I was also charged to replace a perfectly fine chair and a sofa cushion with bonded leather that was already cracked when I moved in. The WiFi would also be down for days at a time. This place is far from a luxury apartment. It’s better to live at another complex, such as Sterling Heights.

I am a parent of a former Prado resident and now have a Niece attending UTSA. I’ve been helping to get information for my Niece. Prado has been THE ONLY student living place to answer on the first ring, ALWAYS professional, ALWAYS very pleasant and ALWAYS knowledgeable. I have a student living calling me after a whole week of my leaving them a message and that’s a red flag. My Daughter stayed at Prado and loved it. Prado was close to campus and close to a lot of places to eat and shop.

Prado is trash their name does not live up to its standards. WOULD GIVE 0 STAR RATING IF I COULD. Management is horrible, the agents working there have no idea what they're doing and won't even TRY to figure anything out no matter what your situation is. I've called about maintenance issues, over hearing of DV going on up stairs, trying to fix mailing addresses, and moving out fees. And everything has been dismissed by them. It's a whole bunch of back and forth that will never get resolved. HR is no better, my roommate and l both got charged with moving out fees that made no sense whatsoever, we even provided photos of how our unit was when we entered and no charges have been disputed yet. We both reached out to HR to get somewhere along with our situations and we stopped receiving replies losing hope that anything would be addressed. This has been an ongoing occurrence since we moved in August 2024 moved out July 31st 2025, and no out reach has been made from their end-EXCEPT back handed apologies from management. They even blocked me from their social medias because I left comments that I haven't heard back from anyone UNTIL I called and bothered every staff member to get this resolved. BRIANNA ( Sipriana Alba is the name that the emails would appear under ) the manager lacked professionalism and urgency due to “ high volume emails “ they have been receiving .. while I have been going back and forth for months with them. Every time I called the property manager was “unavailable” due to her being so busy, knowing I had been calling back to back just to receive an UPDATE that at least my emails have been received. But all I kept getting was “ we are unable to do disputes over the phone “ as if I haven’t been getting told that for the last SEVEN months. My move out charges went from $495 to $75.. that’s outrageous still and a MAJOR INCONVENIENCE. I should not have to pay for anything at all since this has take them almost a whole year to straighten out. There’s literally only two people there that have been somewhat understanding Xander and Kayo, they were more listening to me and reporting back to Brianna ( Manager ) of what I was saying instead of her coming to talk to a frustrated former resident- she just let them get the short end of the stick and to me that seems like something a manager should never let their employees be in the position of. These apartments don’t care about your well being just your money.

Help my girlfriend move and woke up to my truck stolen, also staff looks clueless and always waits for the property manager who’s always out of town had to file a police a report and still couldn’t get access to the security camera. Don’t leave anything in your vehicles!