Heron on Hausman Apartments, san-antonio-tx

The apartment is easy to get into. They are quick to get you to sign a lease. However, the maintenance is terrible. Our freezer door is broken and so is our garbage disposal. It took months for someone to come out and just look at it to tell us it was broken. A few months have passed and we are still out of a freezer and a garbage disposal. The parking is terrible. The fees month to month are divided by how many residents live at the complex. Currently, a lot of people have moved out, which means we pay an extra $258. Since we moved in, we have had nothing but problems when it comes to billing. There have been times were fees weren’t added to rent and we had to pay immediately within a day or two. When we first moved in on October 1st, we got 8 weeks free. That’s exciting. Until December came and we were told we owed over $600 because the 8 weeks didn’t include some fees. That’s understandable but we should have been told sooner. We were then charged a late fee because of that miscommunication. The staff, Sierra, is really lovely and easy to work with. Unfortunately, these other issues are above her. I called the office requesting a call back from management. Ive emailed the office requesting a response from management regarding billing. Email was sent in February, it’s currently June and I’m still waiting for a call back. I have given up on trying to communicate with them and just decided to not renew my next lease.

This place absolutely sucks to live in. We have been here for 1.5 years. When something breaks, it takes forever to get maintenance to come. Three weeks ago our air conditioning went out. They have sent several guys out and it still isn't working. Along the way, they busted a pipe in the attic and we have water damage to our 6- year old son's gaming equipment. When we approached management on this situation, they basically told us "too bad". We told them we want a portable air unit until it's fixed and they refused to pay for it. We told them we want out of the lease and they refused. We are living in a hotel which my parents are paying for because we can't afford it. I'm am having to take them to court. Meanwhile, we can't live in the apartment. DO NOT MOVE HERE.

I’ve been interested in moving closer to UTSA campus. Sierra from the leasing office scheduled a tour for me right away! She also gave me the tour and answered all of my questions! So excited to lease in the Fall!!

I had such a great experience working with Liliana at the apartment complex. From the very beginning, she was welcoming, professional, and incredibly knowledgeable. She took the time to answer all of my questions, explained everything clearly, and made the entire leasing process feel smooth and stress-free. Liliana was responsive, patient, and genuinely cared about helping me find the right home. She followed up promptly and made sure I felt comfortable every step of the way. Her customer service truly stands out! If you’re looking for someone who is kind, organized, and efficient, I highly recommend asking for Liliana. She made the experience easy and enjoyable.

Funny how this place used to have super Terri Lee reviews and a 2 star rating , and as soon as they stop maintaining the property and taking care of maintenance issues altogether ( as soon as Lilliana took over - interesting ) they all of a sudden have these uniform positive reviews . Don’t get it twisted - the people running this place are con artists . This is the worst place I have ever lived . When I pressured Lilliana about our maintenance issues that were being neglected she asked me if I wanted out of my lease!! Can you be any less professional?! They buildings are falling apart , and our ac has been acting up for a week and they still can’t get it fixed . Also the electrical circuits in most of these buildings are wired wrong and are a fire hazard . This place stinks and I feel sorry for anyone suckered into moving here - the pool was recently closed for 6 months ! And when it opened , they left the water contaminated and green . I could go on forever . You can find much better living for your hard earned money.