Mansfield, new-york-city-ny

I moved out of this property over 5 months ago and have still not received my security deposit. Despite multiple attempts to contact the landlord and request an update, I have not received a clear explanation or resolution. Throughout my tenancy, I paid rent on time and left the apartment in good condition. The lack of communication and delay in returning the deposit has been extremely disappointing and frustrating. I hope this review encourages the landlord to address this matter promptly and helps future tenants make an informed decision.

I had the opportunity to reside at Mansfield Residence during my university exchange program in New York. The property benefits from a prime location with convenient access to key areas across the city. It also offers a strong sense of security, with controlled entry via digital code and on-site front desk staff available to assist residents as needed. In addition, the residence provides high-quality amenities, including a coworking lounge, a terrace, and a fitness center. The units are fully furnished, allowing for a seamless and efficient move-in experience. Overall, my stay was extremely positive, and I would like to extend my sincere thanks to the sales team: Alex, Husyar, Rosie, and Freddy, for their professionalism and support throughout my stay!

Can't beat this location!! So close to subway and Grand Central. Rented a 2 room verbo for 8 days. I would definatly recommend it if weren't for the building having very unpredictable hot water. In our 8 days I was able to have only 2 hot showers, in the middle of the night. We did mention this to the front desk attendant and told us to reach out to host. I jumped up out of bed one night around 3am, as soon as my roomie told me water was hot. Unfortunatly this made my stay unacceptable due to paying over $2000 for the week. After touristing around in the NYcity air every day all I wanted before I got into my clean sheets was to wash off. Every time I put on chapstick my lips would be gritty from the air so I knew dirt was all in my hair and on body. There was an electric hot water kettle that we could fill bathtub with but took forever. Elevator worked good and THE BEST part about our stay was The Jane Doe bar open til 4am!! All the residents of The Mansfield I met at the bar, were wonderful people and all confirmed the hot water is an issue. So The Mansfield may be a better option for short trips?

Knowing that Times Square is within a 5-minute walk from you is exceptional! Amazing location in NYC. Even though the location is old, it is renovated professionally, and the great staff there helps you with any questions you have. I highly recommend it here if you want to have a memorable stay during your visit to this gorgeous city. 🌆

I had a very disappointing experience with Mansfield. It has been over 3 months, and I still have not received my security deposit ($1,560) and prorated rent refund ($1,475), despite multiple confirmations that the refund would be processed. I have been in continuous communication with their support team (fllat team), but they only provide vague responses and are unable to give any clear payment date or resolution timeline. In addition, the overall experience did not match what was promised. I was relocated multiple times during my stay, and the room I received was not as agreed or as shown in the listing. The conditions were also significantly below expectations, including a prolonged period without hot water. It is particularly concerning to see similar complaints from other tenants regarding delayed or missing deposit refunds. This situation is extremely frustrating and unacceptable. A refund should not take months, especially after it has already been approved. I would strongly advise others to be cautious when dealing with this company, particularly regarding deposits, refunds, and the accuracy of what is being offered. I hope this matter is resolved promptly.