AYA | Fully Furnished Apartments for Rent, new-york-city-ny

DO NOT RENT FROM THESE PEOPLE. I should have known when I had to request to book the room 3+ times before it was confirmed. I’ve included photos and videos of every difference between what Charlene via Aya, has listed on her 31 Troutman apt 3R address. I booked a room with a balcony and sliding door as you can see in the photo. When I arrived, there was no available room. All rooms were occupied. I immediately reached out to Charlene to inquire, there was no response at first. Mind you I have all my belongings sitting in the living room. She finally gets back to me telling me the girl who was in the room hasn’t left yet and they’re trying to deal with it. This is 4pm. I was supposed to check in at 3pm. I see the girl packing and it’s in an entirely different room. Much smaller with no balcony and a totally different set up, as you can see. Charlene insists that I need to refer to the images of the room I booked, I send her screenshots of my booked listing. She continues to say I’m wrong. At this point I contact air bnb, they have me send photos and confirm I have been bait and switched. They gave me a partial refund, fine. So the cleaning lady finally arrives to clean the room. I move in. As I begin to unpack my perishables, there is 0 space in the fridge or on the counters. I send photos to air bnb and Charlene. Charlene then tells me she will talk to tenants. I let her know I have food that will go bad and why was this place prepared and cleaned for a new guest? She refuses to acknowledge or apologize for any of the issues her lack of management has created. She never addresses it again and my food went to waste. I assume because she was upset that I received a partial refund, she cancelled my 2 month reservation. I told air bnb I need time to find a new place, the host was pushing air bnb to kick me out asap, i received 3 separate requests to leave, I was being harassed to leave. As this issue and cancellation is not from my own doing, air bnb was able to accommodate my need for a delayed exit. So now I’ve had to pay to move twice, throw away food, and find a new place in a matter of days when I’ve had this place booked for over a month, if you include all 3+ requests made. I had the opportunity to speak to some of the other tenants here and a lack of communication and professionalism is very common and very frustrating. This company and Charlene has caused me an insane amount of emotional distress and harassment. Their lack of accountability and integrity should be taken to court. Also there is no laundry in the room, the bedrooms only lock from the inside and the internet is awful. This is a huge scam and bait and switch situation. Do not let them fool you and stick up for yourself. Air bnb provided a full refund along with $400 credit because of they understand exactly how disgusting this behavior is. So I’ll scream it at anyone who will listen, save yourself the time and energy and do not book with these people. Also this woman gave me a terrible review on air bnb, when I have the screenshots of her being totally unprofessional. I will add them to this post soon.

I have spent the past year living at one of Aya’s locations and have loved it! The entire application process was easy and stress free, and they also helped me find the best location to live in. They constantly held fun community gatherings that brought everyone together from all locations. All of my roommates have been kind and respectful - sharing cleaning duties and respecting the shared common areas. I appreciate the service they gave me and highly recommend it to anyone looking for either a temporary or long term place to live!

My sister Lea’s booking experience with Alexandra was very smooth and pleasant. The apartment at Sutton Place is very well located, extremely clean, and the bedrooms are very nice. Everything was ready for her move-in. The rooms are all furnished, which makes the whole process very efficient, everything is ready as soon as you arrive. It’s a great option for students and interns who wants to live in the heart of New York :) I recommend !

Isabel and John were amazing throughout my apartment process. They were incredibly quick to respond, very helpful with every step, and genuinely kind the entire time. Moving can be stressful, but they made everything feel smooth and manageable. I truly appreciate all their support and would absolutely recommend working with them. Five stars!

I’ve had a great experience renting with Aya! The roommates are friendly, respectful, and easy to live with (s/o Alex), which really makes a difference day to day. The agency itself has been extremely flexible and professional. They’re very responsive and always quick to reply whenever I have a question or need help, which is really appreciated 👍 Overall, a very smooth and positive renting experience. I would definitely recommend them!!