The Avenue at Lubbock, lubbock-tx

(0/5 stars) I cannot even put into words how TERRIBLE this apartment is. I don’t recommend anyone ever stepping foot into this apartment complex with nothing less than a hazmat suit. When we first moved in we had roaches that the Ave never addressed and we were told if we wanted the issue fixed we needed to hire an exterminator ourselves. Secondly, we were never provided a fire extinguisher for YEARS creating a fire hazard and our calls were never addressed. We moved in with furniture that was broken and the mattresses were stained and used. The walls were stained and had mold like appearances in the corners. The floors were scratched from previous tenants animals. There was trash from the previous tenets scattered all around the house and food that was still in the fridge. None of these issues were ever addressed and we never received new furniture. I left the apartment (post scrubbing the baseboards on my hands and knees and deep cleaning my space ) to ensure that I left the apartment in a better state than I found it in and am STILL attempting to be charged for issues that were either there when I moved in or claiming that they “cleaned” 3 months after I moved out. I had already paid for a light bulb replacement (which was told would be my only charge when I moved out in MAY). The management is not responsive to their emails or helpful in maintaining tenet satisfaction and safety. Attached you will find the state we found our apartment in, save yourself your sanity and pride by living anywhere else. It’s honestly for your own safety to find a cleaner space to lay your head down at night.

When I first moved in, the apartment was in very poor condition, I’ve included photos below to show exactly how it looked. There were even empty liquor bottles left in the cabinets from the previous tenants. On top of that, when I moved out, I was charged fees that I don’t believe were fair. Overall, my experience here was very disappointing, and I would not recommend leasing at this property.

New management is terrible changing so many things in the middle of a lease, like could all these changes not have waited until a new lease year where it would be stated IN THE LEASE where I sign? If i’m signing a lease i expect no changes to anything. Apparently they're going to start towing, but I didn’t sign a lease agreement where it states I have to re-register my car on a random website to “not get towed” when I already have my car registered at the beginning with a proper sticker showing I’m a resident. Theres other weird changes but this is the most recent inconvenience. I always loved the avenue apartments but have hated every second since the new management. Don’t sign at “the maddox” and no I won’t be renewing.

I recently moved into The Avenue and have loved my experience so far! They were very helpful, ensuring that everything I needed for move-in was completed before the big day, and made the process very smooth. My apartment is great, and maintenance has been very quick to respond to my unit, considering they must have a ton going on right now due to the move-ins! Overall, I am VERY happy that I chose The Ave!

Staff is pretty unprofessional. They got bought out by new management and a lot of things changed. If you have any questions don’t email, they don't respond. If you go in person they will have an attitude. Apartments aren’t terrible as long as you have no issues which you will. I’ve literally had the staff roll their eyes at me for asking questions.