Capstone Cottages of Lubbock, lubbock-tx

This place has been really great to live at, management has been really nice and they're quick to respond. They helped with moving out a bad roommate in less than a week. The room I got was in great condition and was in a spot that I requested for. Some of the amenities do need work on like the pool tables and the shuffleboard. They're functional but I wouldn't recommend using them. What really made me rate this low was the amount I had to pay when I moved out early. My lease started from August of 2025 to July of 2026, I moved out and turned my key in around May 1st. I had to pay a little over $1100+ for those 2 months. I thought that my concessions would apply but when I re-read my lease, I found out that they don't apply if you move out early. My advice to whoever is looking for an apartment in general, if you're wanting to move out early for whatever reason, just keep paying the lease and turn in your key after you pay your last month. Also make sure you fully read your lease and community . Read it again and again and make note of certain policies that could cost you money.

Students and parents should be cautious when dealing with this rental property. Experienced ongoing issues involving failure to deliver room keys while continuing to bill monthly charges for a space never given proper access to. Communication has been extremely poor, with little to no response by phone and limited accountability through email. At this point, complaints are being filed regarding the handling of this matter, including concerns about unlawful withholding of keys while continuing to charge rent. College students deserve honest communication, fair business practices, and access to the housing they are paying for.

Do not live here. Management is awful, they charge you for ANYTHING they can, the property is disgusting and unmaintained, and the package room is poorly organized and leaves important packages vulnerable. I cannot begin with the staff. They are typically rude and short no matter the issue, they are insistent on re-signing a lease and will continue to ask after 4 no's, they do not care for personal privacy and WILL unlock your house and room and walk in at their own volition. The other tenants are very loud and disrespectful as well. There is always loud music and yelling/screaming happening at any hour going until 4-5am in the morning, dogs are kept off leash and poop is not picked up, and trash is scattered across lawns of private and public spaces. Do yourself a favor and live anywhere else.

Disappointed with my experience at Capstone Cottages of Lubbock. On 05/22, I received an email saying my housing agreement was on the way, and I had been told that my roommate and I were locked in for the semester on their end. I had everything ready and completed, and from our conversations it felt like the process was moving forward with only the housing agreement and countersignature left. Then on 05/26, I got a call saying my housing had been given to someone else because another applicant completed the process faster. Yes, the email stated that housing was not guaranteed until the agreement was counter-signed and completed, but the way this process was communicated and handled was frustrating and disappointing. After spending nearly a month preparing and relying on the information provided, losing housing at the last minute felt unfair and poorly managed. I was also experiencing issues receiving guarantor emails, which made the process even more difficult. My biggest issue is not the policy itself, but the lack of urgency, communication, and customer consideration throughout the process. Future applicants should be aware that nothing is secure until every document is completed and counter-signed, regardless of what may be communicated during the process.

⭐ 1-Star Review My daughter recently had a horrific experience at Capstone Cottage, and I feel compelled to share this to protect other families. Her severe allergies escalated dramatically due to exposure to Cats that were not to be in her unit, to the point that her breathing, sleep, and ability to focus on final exams were significantly affected. The living environment became unsafe and medically uninhabitable, forcing her to move out immediately for her health and safety. This was not a preference, it was a documented medical necessity. A physician letter confirming her condition and required accommodation was submitted on November 19, 2025, yet Capstone continued to request the same confirmation already provided. Instead of prioritizing her wellbeing, the process added stress, uncertainty, financial burden, and unnecessary delays. Despite clearly falling under Fair Housing health-related protections, we were met with resistance and an expectation for her to continue paying for a unit she could not safely live in. The lack of urgency, empathy, and accountability during a critical academic period is deeply disappointing. No student should endure medical decline, financial strain, and emotional distress because their housing provider fails to act responsibly. I hope Capstone Cottage takes this as an opportunity to significantly improve how they respond to legitimate health and safety concerns. We have since moved out of the complex although in order to break the lease Capstone made us pay about 4 months of rent to not effect post a negative mark on my daughters/my credit.