Arboretum, kalamazoo-mi

Currently serving National Guard member here. Ever since I moved into the apartment with myself and my girlfriend the only issues I've seemed to have is that the walkway going to my bathroom and the bathroom itself always smells like pot (obviously can't smoke myself being in the military so it isnt me) and the book keeping for the billing is terrible. It was way easier when you could just walk in, fill out your card info/cash/check and call it good, now you cant. The only way to do it is online where it tries to bill you for "small payment" of $17+ if you use your card (as if a lunch at Culver's is a small payment) or you have to put in your bank information. God forbid you want to walk in and pay in person, now you have to jump through so many hoops that its built for you to fail. To top this all off. During my 2 week annual training I was threatened with court for not being able to pay my rent on time (miscommunication on a desk clerk regarding the new rent payment system it was new at the time so I cant blame them)...while I was training...even after I told the billing agent I could make the payment when I got back that same month. While this place likely isnt the worst in town by a long shot. It surely isn't a great one. It feels welcoming on the outside and when something goes wrong its always your fault as the tenant.

I normally don’t leave reviews, but I feel it’s important to share my experience so others don’t go through the same thing. When I first inquired about this apartment, I was told that if I paid the deposit, I would be guaranteed a spot. Based on that promise, I went ahead and paid the deposit right away. Unfortunately, after paying, I was later informed that I would not be getting the spot I was promised. Management told me that since they could not honor their commitment, my deposit would be refunded. At first, I appreciated that response and trusted it would be handled quickly and professionally. However, it has now been over two months and I still have not received my refund. Every time I’ve followed up, I’ve either been given vague answers, empty reassurances, or completely ignored. This entire situation has been extremely unprofessional and frustrating. Not only was I misled into paying a deposit under false promises, but now I’m also being forced to chase down money that is rightfully mine. Future tenants should be aware of how this property handles deposits and how little accountability there seems to be when management does not follow through on their word. I would strongly caution anyone considering this apartment community. If this is how they treat potential tenants before you even move in, I can only imagine how issues are handled once you actually live here.

Cheapest for a reason, I’ve had SO many issues since moving here, they’ve had management come into my bathroom while I was showering to clean it without announcing theirselves and I thought I was being robbed, they’ve charged my roommate extra for their child which is against the fair housing act. It really seems to be going downhill and I don’t think they properly train their employees. They are condescending over the phone and now they’re saying we can’t pay our rent with cash or card a week away from rent being due. -10/10 definitely avoid moving here if you can and especially if you have children as they will make you pay rent for your child.

Changing my review from last year at 5 stars. This complex has definitely gone down hill in terms of management this past year or so, compared to when I first lived here 3 years ago. Overall, the apartments themselves are pretty good for the price. Maintenance is good and haven’t had too many issues with that. My issue is with management, and especially with their new acquisition. They handled it very poorly, especially with not properly notifying tenants what was happening, and not letting us pay with credit or debit for a while. Many of us were hit with late fees if you weren’t here during that time. Personally, I tried to speak with the property manager about it, who refused to speak to me about it. Props to the general staff at the leasing office though, they were very understanding and kind but couldn’t do anything due to the manager. This is not my first run in with management and their own mistakes, either. I hope management gets better here and returns to how it used to be. This year has made me decide I will not be coming back here, which is unfortunate. This is not how you run a proper business if you want people to decide to live here.

This complex is in bed with Grahams Towing Company and will illegally have your car towed from your residence, and held hostage until you give them $300 in cash to return it.