Hometeam Properties, columbus-oh

Mike did a great job with maintenance in my bathroom, the step into my apartment, the blinds, the screen and the AC units. The maintenance manager, Evan was also incredibly thorough with a courteous and informed service. And Chance did a wonderful job with not only dealing with sound dampening blanket, and Toliet but ensuring our dishwasher worked well!

Mike was great! He came in to fix the drain in my tub! Communicated very well! And even let me check his work before he left! Thanks again!

I put in a request for a leak in my bathroom sink and Mike and Matt fixed it very quickly, and they also showed me how to clean out the sink drain if needed. They were very nice to me, which I really appreciated. I have had issues with Hometeam maintenance before, so I was very happy that Mike and Matt were able to fix my problem efficiently while also being very kind.

If I could give zero stars, I would. Our experience with this management is months of stress, disruption, and complete lack of professionalism. The most serious issue is a ceiling leak in one of the bedrooms that lasts nearly three months, from late October to mid-January. I submitted my first maintenance request on October 28, and despite repeated claims that the problem was “fixed,” water continued to leak. At times I collected over 2 ounces of yellow water in a bowl, and I was woken up multiple times at night by water dripping directly onto my bed. For nearly two weeks, I was instructed to remove all belongings from the bedroom, making it completely unusable as a living space and causing a clear loss of full use of the apartment. During another repair attempt, maintenance assured us our belongings would be protected and that we did not need to move furniture. That turned out to be false. My personal items were covered in paint, and I spent two full days cleaning afterward. Messages to management about this were never answered. Communication throughout this process was consistently misleading. We were repeatedly told that someone would arrive “today” or that repairs were completed, only for nothing to happen unless we followed up ourselves. In some cases, work orders were marked as resolved weeks before any real repair was done. We were also promised a safety check of an extension cord near the stove and no one ever came. Maintenance staff repeatedly used our personal supplies without permission, including trash bags and a kitchen bowl, and went through our cabinets. After plumbing work, our bathtub was left dirty with construction debris. Plumbing repairs created additional problems instead of fixing them: cold water stopped working, holes were left in the walls, kitchen cabinets were removed and not properly reattached, and no one explained what would happen next or when repairs would be finished. At one point, workers entered my private bedroom without consent to charge their equipment, despite having outlets in the work area. During drywall repairs, our refrigerator was unplugged for many hours (around 7) while we were away, despite prior discussion, resulting in spoiled food. Even smaller issues show the same lack of care. When our oven broke shortly before Christmas, the replacement arrived late and was clearly the wrong size, leaving large gaps between appliances, as if no one measured the space. Overall, this was not a series of isolated mistakes but a pattern of negligence, poor communication, and disregard for tenants’ property, privacy, and basic comfort. I would strongly warn anyone considering renting here to look elsewhere.

Mike was AMAZING! He came to fix our drain today and did it in no time! We can't thank Mike enough for coming to fix all our maintenance needs throughout the year so far. We look forward to seeing Mike soon!