The Den Apartments Columbia, columbia-mo

During the winter months, our electricity bills increased by more than $200 per person for several months. When I brought this concern to the front desk, they were not very helpful in addressing the issue. Management has also entered apartments without prior notice and moved residents’ belongings without sending an email or other warning beforehand. Another concern was the handling of wildlife on the property. When bats were found in our hallway, management did not contact animal control, and a couple of the bats died despite residents informing them of the situation. Aside from these issues with management, I have really enjoyed living at The Den. The apartments are great, and the community is fun and welcoming.

Not going to lie, my first year there wasn't the best experience due to poor management at the time. The staff was often rude, and it wasn't a very welcoming environment. However, they brought in new management last year, and the difference has been night and day. The team is friendly, welcoming, and genuinely makes you feel like family. They also host great community events that help residents connect with one another. Based on my experience with the current management, I would definitely recommend staying there.

I have been living at the den for the past year and resigned my lease again for next year! The den has been very helpful when I have presented issues to them! The new gym and pool is a big plus!!

Management is absolutely HORRIBLE and has no idea what they're doing. I was in the process of getting my real ID and needed proof of address. I tried to get a hold of my lease, then they tried to tell me they did not have access to it. I ALSO tried to get my payment ledgers for tax reasons, they also informed me they had NO access to it and to call the higher ups. I did that and they had no idea where to find it. There are a million extra fees that they don't even have reason for. For two months straight I was calling them asking what the fees were and they had no answer and just kept changing the subject. They also have very frequent internet outages that they have no urgency to fix.I am currently on day four of my internet outage here. Maintenance responds quickly and the apartment itself is nice. Other than that I would not recommend this complex at all and advise people to choose a different one.

I have lived in a handful of student apartments in Columbia, MO, but The Den is easily one of the worst experiences. First, the good. They have a nice pool (when there is not broken glass on the ground, which did happen once), basketball court and outdoor areas are nice, the kitchen has good appliances, and location is stellar. But to me the bad far outweighs the good. First, if you are unlucky enough to get a ground floor apartment, be prepared for a long leasing term. The floor plans of ground floor aren’t even listed on pamphlets or website, and for good reason. The living room had ONE window on the door. If you didn’t want people walking by to see in (lots of people due to being close to parking lots or walkways), you had to sacrifice all your natural light for common area. The bedrooms were all attached to one long and dark hallway. It’s ridiculous that this layout is not even listed. Second, maintenance frequently comes in without any notice and does not make sure to guarantee safety. Every single time they have come to my apartment they have left the door unlocked (it was locked before they came). They leave bedroom doors unlocked or containers of sealant or random tools lying around, or leave furniture in wrong places. Remember, ground floor. People have to walk by my apartment to get to theirs and you leave the door unlocked? Third, wifi was out for a whole week with no updates on when it would return. Another sign of awful consideration or communication with residents. Fourth, apartment is generally very cramped, claustrophobic, bedrooms and common areas are very small. If you have the option to, live somewhere else. It is cheap but you most certainly get what you pay for. It is an absolute joke. Also, if you have random roommates send your prayers. Bad roommates would make everything worse. A prisoner would live better in a cell than here. Avoid at all costs!