Carriage House Ann Arbor, ann-arbor-mi

I've lived in the same apartment now since 2024 (and have already renewed for a third year), and I'm so happy living in an apartment with AAA/CMB! I'm especially happy because Jenny, Woody, and the construction team, did a phenomenal job with a renovation and enhancement to my kitchen. You can't find a better value for your money here in Ann Arbor than with AAA/CMB!

TL;DR: Rude staff, lied about amenities, commonly face legal issues, disorganized management, rent $200/month overpriced. Now that I have finally left CMB, I can offer my thoughts. I lived at their Broadview Ln location. in a single-bed unit. The staff was incredibly disorganized and rude. Here are all the issues I had to deal with: When they began to have people tour the apartment, they did not ask me what times would be good for tours; they just sent me an email with 5 days' notice. This is technically legal, but it is usually common courtesy for owners to ask tenants for times to schedule tours. I emailed and called them to ask if it was okay that I was unable to clean for the tour (I am disabled and was literally in the hospital), and asked if they could push the tour back (I had a virtual doctor's appt). The front desk man said that a failure to clean the apartment would "sabotage their business" and that they could "threaten legal action" if I did not clean it. He was also short with me and told me that it was "not their problem" if I was disabled and couldn't do it. I immediately called a lawyer through UM student services, and she informed me that she had faced several issues with CMB in the past. They only let the issue of the apartment's cleanliness go after she contacted them. Even after that, they continued to schedule tours without checking with me first. When I moved in, I was given forms to evaluate the apartment's condition. It said on the paper to return them, but when I called and asked how to return them (email, in person, mailed, etc.), the woman said I didn't actually need to return them since they had already inspected the apartment, so I kept them. However, when I went to return it at the end of the year, the same front desk man who threatened legal action against me was incredibly condescending about this issue. He told me I should have returned it and that I would be responsible for all damages. I explained what the original lady told me, but he just pointed to it and literally read the document off to me. I said it was okay because there were no damages anyway, and he said, "We'll see." When I first moved in and went to check out the advertised fitness center, there was nothing but storage space. The unit has a sign that says the lot is monitored and requires a parking permit, and so does the documentation. However, I requested a permit 2 separate times (both by phone and in-person) and was told both times that I didn't need it. I was never ticketed or towed, so I have no clue if the permit was even necessary. There were not enough washing and drying machines at the laundry. I had to wait most times I wanted to do laundry, even despite trying at different times (weekends, weekdays, nights, mornings, always full). Machines would also frequently break. They were very disorganized when contacting me. I was frequently pestered for information that I had already provided. For example, I was called and emailed multiple times asking to renew my lease, even though I had already informed them that I was not renewing. Other times, they would send nothing at all. For example, they never sent me any information on what I had to do to move out, so I only figured it out a few days before when I had to contact them and ask. Maintenance often failed to resolve issues adequately. My bathroom lock had an issue where it would sometimes lock from the outside since there was no door stopper. I was locked out several times and asked maintenance to fix it. They came to unlock it, but not fix the actual issue. Overall, I will say that the apartment itself is actually fairly nice, but do not be fooled. For the cost, it is ridiculously overpriced. I am moving into a new location that's only a few minutes away, but it is ~$2000 less rent/month (including utilities), yet has the same quality, more amenities (an ACTUAL fitness center, community center/rec room, etc.), has easier access for transportation by bus/car, and has actual personable and accountable management and staff.

Highly recommend Ann Arbor Apartments! The apartment I lived in over the course of my senior year at the UM was wonderful. The AAA staff is really friendly and understanding. The communication with the staff was great, payments were easy to handle. I never had a single issue during my stay. I am really satisfied and happy with my choice of AAA! It was a pleasure to work with them!

The team and management practices at Ann Arbor Apartments made renewing our lease a no brainer. Truly the best experience from touring all the way to the day-to-day living in a beautiful apartment. Maintenance is timely, efficient, and caring. No complaints. I have had many less than ideal landlords — CMB / Ann Arbor Apartments has been a very refreshing change. A very special shout out to Savannah, Kay, and Jenny. Keep up the good work, we see it and feel it!

If this is the kind of fraudulent assertion, landlord power play treatment that you look for in your property managers, then CMB is the right landlord for you. EDIT: In response to CMB's hilarious response - I take it to assume that you have been also similarly charging frivolous and falsely claimed garbage mishandling fees to the other tenants who have actually been doing the misdeed that you charged us $350 for recently? Per your own feedback posted below, your failing to equally apply charges "as determined by [your] groundskeeper" to whomever may be improperly disposing of trash on a frequent basis, would be an example of a possible FHA violation - would it not? :) My girlfriend and I have been documenting every single time that we have disposed (properly and in accordance with the terms found in our lease - as we have always, in every past instance and circumstance) of trash for the past several weeks. We have observed that there has been a regular disregard for abiding by the trash disposal terms specified in our co-inhabitants lease agreement. Now that you mention FHA regulations, I am quite curious if you have been charging any similar meritless fees to any other resident who has been similarly abiding by the trash disposal terms asserted in our lease agreement - or if you have applied any other fees to the party that your groundskeeper has presumably identified as the culprit? lol. Your mentioning of FHA guidelines is intriguing and probably was not the wisest idea, given that you do not have much footing to stand on in support of your false claims and assertions.