The One at University City, miami-fl

I usually don’t leave reviews like this. But after living here for almost 2 years, it has been the worse experience ever. If I could give 0 stars I would. Management does not care about you. You could literally be in the worst position of your life and they would not bat an eye. The front desk is bland, condescending, and weird. Asking a simple question feels like you’re committing a crime. A emergency situation (because of the war in Iran) came up with my family, causing me to go back home and having to take care of my parents. I was told I am able to break my lease if my situation was an emergency, which it 1000% is. Both management and the off site team did not care about my situation and did not allow me to break my lease. Now this is causing a bigger issue in my life, as well as a heavy financial strain. DO NOT LIVE HERE. You can’t even park in the building without paying $200/month. It’s too expensive to live here to deal with minimal amenities. The key card doesn’t work half the time (even if the battery to your door is changed). Good luck if you get locked out, they take forever to get to you. Elevators are down every week too. Maintenance is lazy and took up to 2 months to check on my laundry (when they did they stayed for a total of 2 minutes, ran the dryers, and left..did not even fix anything). I wouldn’t recommend living here if you have a life outside of school and need to sleep early. Some of the residences (if ur unlucky) are extremely loud and noisy at all times during the night. Overall super terrible place, the staff is miserable. You’re genuinely better off living 10-15 minutes away from campus, which is what I wish I did. Hated my experience here. Please please please do not live here..

UPDATE: It took a few days, but the issue has been resolved. Until recently, my experience living at The One for more than a year had been very positive. Unfortunately, over the past few days, an ongoing issue has significantly deteriorated the quality of my stay. Last month, management sent an email informing residents that the trash chute (located very close to my apartment) would be closed. I was traveling during the holiday weeks, and when I returned this week, I found that residents are leaving their garbage bags around the chute despite it clearly being closed. On several days, large amounts of trash have accumulated (see photos), and insects have started to appear. This creates a serious health concern, especially given the risk of pests entering my apartment, which I keep as clean as possible to avoid such issues. We have submitted multiple maintenance and service requests asking for the trash to be removed. While it is taken away, the garbage reappears within hours. The odor has now begun to permeate the hallway carpet, creating a nauseating environment that directly affects my living conditions. We have also spoken with staff at the front desk on the first floor, but unfortunately the situation persists. For this reason, I am posting this as a last attempt to seek help and prompt an effective resolution. I understand that much of the problem stems from residents who continue to leave trash there, even though they could easily take it to the main trash area on the first floor or use the functioning trash chute on the other side of the floor. Whether due to negligence or lack of information, this behavior has created an unacceptable situation for nearby residents. A very simple solution, such as placing a clear sign stating that the chute is closed, directing residents to the alternative chute, and reminding them that leaving trash in the hallway is subject to a fine, would likely help significantly. In addition, resolving the issue that has caused this chute to remain closed as soon as possible is critical. As mentioned, my experience at The One has otherwise been positive, and I intend to continue living here long-term. I sincerely ask management to take prompt and effective action to resolve this issue and restore a healthy and livable environment.

Based on my experience, do not rely on what management tells you. Keep copies of every document, verify every charge on your account, and insist that important information be provided in writing. I had a signed lease, was incorrectly charged a transfer fee, received conflicting information about my lease for months, and many of my emails went unanswered. My issues were not resolved. Still no conclusion or resolution. If you find yourself in a similar situation, don't hesitate to escalate to Landmark Properties. Also, absolutely file a complaint with the Miami-Dade Consumer Protection Division!!!

Absolutely horrible management. My partner and I have lived here for three months and it has been nothing but frustration. We’ve submitted countless maintenance requests broken TVs, mold inside the washing machines, and we were only given ONE apartment key. On top of that, we haven’t received any mail for over three months because management has failed to provide us with a mail key. That is completely unacceptable. My partner has emailed management more than nine times and we still have no real resolution to any of these issues. Every time we go to the front office looking for help, they just tell us to email someone else and then we get no response from anyone. It’s an endless runaround with zero accountability. To make matters worse, I’ve received multiple parking tickets despite having an active parking pass. The lack of communication, organization, and basic responsibility is unbelievable. If you’re considering moving here run. There are far better places that actually care about their residents.

I moved out at the end of July last year, and it’s now been over 8 months with my security deposit still not fully returned. After months of back-and-forth, management finally acknowledged that I’m owed an additional month’s deposit. It’s now been two more months since they confirmed it was processed, yet no one can provide a clear update on when or how I’ll receive my money. The lack of communication and accountability has been extremely frustrating. I would not recommend living here based on this experience alone.