Prism 23, macon-ga

I’ve been living here for a few months and absolutely love it! The staff is incredibly friendly and always willing to help. Maintenance is amazing; work orders are usually completed the same day. There is always plenty of parking, and the apartments are beautiful and well-maintained. Payton has been especially wonderful; he’s extremely knowledgeable about the property and always goes above and beyond to help.

Spoke with Peyton at the leasing office 4 days ago and explained my son was looking for a temporary lease from mid-May through July. He verbally said they offered that and my son paid the $30 application fee. Today Peyton called and left a voice mail for my son saying that in order to do the temporary summer lease he would have to sign a full lease for 2026-2027. I called Peyton and he said unfortunately the new policy of requiring a year lease following a temporary summer lease comes into effect May 1 and the application fee is not refundable then gave a corporate number that redirects you back to Peyton. My son was emailed a lease for him to sign that does not mention a requirement for a full year lease to follow. This is a disgusting practice. He is out of $30. All I can say is shame on them for this bait and switch and BEWARE!!!

Application denied. I have visited and called the property several times to speak with the leasing manager about the matter and told she's either in a meeting, not on site, or left early...every time. My credit score is solid and I make well above the required income requirements. I am a healthcare professional who recently passed the State of GA federal background check for work. Can someone from corporate respond as to why my application was denied?

I just moved into these apartments about two weeks ago. The greatest benefits I saw in these apartments were the safety it provides (gated parking lot, card keys for all entrances, etc.), the location to the downtown area and Mercer university campus, and the added facilities such as the gym, study rooms, and rooftop terrace. The office can sometimes be difficult to reach if you have an issue, especially during the summer and before moving in. Understanding the financial breakdown and learning how to pay can be confusing as well. The move-in process was rather jumbled. My roommate did not receive a mailbox or room key until later, we did not receive a trash can for the trash pickup until I specifically asked, and the apartment was very dirty despite the office claiming it was cleaned prior to move-in. Despite these initial issues, I still stand by the benefits that I saw prior to moving in. The spaces are good, it's safe and generally clean, and the staff are helpful.

Living here wasn’t the best, wasn’t the worst. Always loud, and common areas were relatively dirty and unmaintained. The staff, while initially super friendly, were really hard to work with and lacked answers to any questions that were asked. Multiple times I would go to the leasing office to speak with someone and neither managers were ever there. I’m not sure if they were always late or always left early or what, but Payton was the individual always there. He typically directed me to one of the managers for my questions. I have also had a really unfortunate experience here after moving out. I moved out in early July (2 weeks before my lease expired) and the staff refused to schedule a walk through with me to ensure no charges were going to be posted to my account. Prism refused to provide a checklist for damages upon move in so upon move out I was charged for all damages that existed prior to the execution of the lease. They also charge exorbitant fees for cleaning and paint touch ups. I was charged hundreds of dollars for 2 minor preexisting wall scuffs and for minor and light bathroom cleaning. I am sure a large part of these issues stem from their corporate structure, but I promise you can find less expensive, better quality, nicer apartments that come with a large upgrade in terms of customer service/support, grounds, and landlord/office staff.