The Province - Kent, kent-oh

I have lived here for 2 years and in that time locked doors have been treated like suggestions by staff here. They’ll just walk into rented private bedroom spaces regardless. They’ve moved stuff in my room without any notice or saying anything to me. There are multiple days every month where I cannot use my bathroom sink, because it clogs regularly, and they will not come fix it until the clog is considered “severe” enough, so, no matter how frequently I make maintenance aware of the issue, the sink will only be unclogged every other month. I have put in 6 work orders for it, several of which had to be reopened because they were not completed when their app said they were. The first couple of months I lived here we did not have a washer. We could not get an estimated timeline for fixing it and had to beg for information about the progress only to find out the reason they weren’t communicating freely was because they did not order a new washer as they verbally promised us they did after several repair attempts on the old one failed. Any complaints or concerns are usually dismissed by either saying they’re allowed entry whenever they want or by giving an indefinite timeline for when maintenance issues will be fixed. I recommend going to a different apartment complex as privacy, overall security that should be guaranteed by door locks, and basic amenities are not a guarantee here!

Amazing Tour Experience with Emma! Emma was absolutely wonderful during our apartment tour! She was warm, professional, and incredibly knowledgeable about the property. She took the time to answer all of our questions in detail and really helped us picture what life would be like living here. Her enthusiasm and genuine care made the entire experience feel welcoming and stress-free. You can tell she truly loves what she does and wants the best for her residents. We left feeling confident and excited about the community — all thanks to Emma’s friendly personality and exceptional service. Highly recommend asking for her if you’re touring!

I enjoyed the tour and Marie was super friendly and helpful :). I loved how I was able to see all the amenities and a walkthrough of a decorated apartment

Daughters has lived there for over 2 years. There was no inspection upon getting first apartment. We had to clean it extensively. She changed apartments and was charged an exorbitant fee. Have been fighting to get answers. Have an attorney and have gotten no where. No calls returned. Nothing. Sent to collections. We paid it despite the damages and there being black mold in the apartment. Next apartment, no mold but filthy when we moved it. There will be no paying for any damages when she moves out. Photos and documentation have all been done. Good luck renting there. Glad she graduating. Now we have been dealing with no heat for over 1 month and getting the run around. Avoid this place. They do not respond to calls.

I just signed my lease for next year! I couldn’t have done it without the help of the wonderful Katie at the desk who answered each time I called and every question I had with the upmost honesty and clarity. I just wanted to shout her out and say thank you to her!