Arbors of Sam Houston, huntsville-tx

If I could give this apartment complex zero stars, I would. My experience here has been a complete disaster from the day I moved in until the day I moved out. When I first moved in, my in unit laundry was broken. After submitting multiple maintenance requests, the first two were simply closed out as if someone had fixed the problem when nobody had even come to my apartment. After going to the office and demanding that the issue be addressed, they finally replaced the appliances. During the replacement, maintenance dragged the machines through my apartment and left a gouge running from the front door all the way into the laundry room. To make matters worse, management later questioned me about the damage during one of their so-called "quarterly inspections." Speaking of inspections, management enters residents' apartments multiple times throughout the lease, yet somehow cannot find the time to fix the countless problems they are repeatedly notified about. It feels less like maintenance and more like an invasion of privacy. The apartment was filthy when I moved in. There were dog kibbles on the floor, chewed blinds, scratched doors, dirty bathtubs with missing caulking, broken items throughout the unit, and even undergarments left behind by previous residents. Management's excuse was that they "didn't know" I was moving in, despite the fact that my lease had been signed nearly a year before my move-in date. The pest situation was equally unacceptable. There were wasp nests outside and roaches and flies inside the apartment. The only pest treatment I ever received was after I personally requested it. Apparently routine pest control is not something they believe in. Parking is another nightmare. Residents paying premium prices for one- and two-bedroom units are forced to compete with overflow vehicles from other buildings. Guest vehicles and unauthorized vehicles sit for days because management rarely enforces parking rules or towing policies. I also paid for a furniture package in my lease, only to arrive and find an empty apartment. Management informed me they had run out of furniture and would need to order more. Their solution was to simply not charge me for the furniture I didn't receive for two months—as if that deserved applause. The water situation is ridiculous. Most days you have no idea whether your shower will be freezing cold or dangerously hot. Maybe a handful of days each month the temperature is normal. Water shutoffs happen regularly with little to no notice, often after the water has already been turned off. Also when wintertime hits and you’re ready to use the heat it smells like your apartment is on fire and every time like clockwork it would set off the smoke detector. In the middle of my lease for multiple months we were required to pay our rent with cashiers checks as they closed down the resident portal because they were changing companies or whatever. They don’t mind to inconvenience the residents, but as soon as you become an inconvenience you will be met with hostility. The security gates do not function properly and never have, making the complex accessible to virtually anyone. Mail delivery was another ongoing issue. I had to have my mailbox key replaced multiple times because it never worked, and eventually had to ask office staff to accompany me just to access my own mail. Toward the end of the lease, management seemed to find every excuse possible to enter the apartment. Residents with pets are expected to keep them confined repeatedly while staff come and go. The constant disruptions make it clear that resident convenience is not a priority. This property is overpriced, poorly maintained, poorly managed, and full of broken promises. There are far better apartments available for less money. Save yourself the stress, frustration, and constant headaches and rent somewhere else.

As a CURRENT RESIDENT of the Arbors, it has been absolutely HORRIBLE. If I could give 0 stars I would!!!! First off when I moved in the unit they put me in was dirty, and the heater had leaked everywhere showing that they had not done prior room checks before giving the key. After a few complaints, I received a new room. Second thing that happened within the first two months of being there, my dishwasher caught on fire and started smoking up my apartment. I then requested them to come check and they had the audacity, even though there was burn marks on the dishwasher itself telling me it did not catch on fire and that the issue is resolved. Now now only does my dishwasher keep my dishes, dirty my garbage disposal does not even drain and I am not even going to ask for maintenance because this would be the Second time fixing it. They always turn the water off and give you a limit of time when they’ll turn it back on, but never fulfilled their end of the bargain and can leave you without water up to three days. Once the water is turned back on it fluctuates, you can either have cold water like freezing cold or burning hot water. This has been the WORST place I’ve ever lived in. ALONG WITH THAT, THEY CHANGED HOW WE PAY OUR RENT AND MADE US GET CASHIERS CHECK. I had to go to Houston Texas to get a cashiers check and now for this month they still haven’t messaged out if I need one and it’s getting only later in the month. Once I asked for my price for the cashiers check, they gave me the wrong price. I am absolutely done with this place.

Pros: Overall not a terrible place to stay, they stay out of your business for the most part and the staff are all real nice and understanding, property manager is super chill too. Maintenence is usually pretty quick and they're cool dudes. They generally didn't tow vehicles unless you parked in someone's spot or by the front of the complex. Not expensive and walking distance from Sam campus, it's fine for a year or two while you finish a degree. Cons: Lots off issues when I moved in, dryer and dishwasher were completely rusted out and had to be replaced. Light sockets around the apartment didn't work and were missing plates, I ended up replacing them myself. Water pressure was low and hot water was frequently out for days at a time, I'm talking once a month. The move out charges were a rip off and ended up wrongfully costing me a few hundred. I got charged for "items left in bed space" (a single shelf which was in there when I moved in) and carpet cleaning, even though I kept the carpet in great condition, never spilled anything and was even told by the property manager that the carpet would need to be replaced anyway since it was the "old" style of carpet. Also, when my first roommate moved out I was in the apartment by myself for a semester and my electric/water went up (I assumed because I was picking up my old roomates half). However, after I got 2 new roommates I continued to pay the same for electric and water. After I moved out I asked one of my roommates how much he was paying and it was 1/3 of my bill.

My son moved into the Arbors in August and has had a great experience. He needed accommodations for his wheelchair and the staff did not hesitate to provide what he needed. Liliana and the rest of the staff are always helpful and responsive. I was worried about finding a place last summer, but Arbors made the process smooth and easy!

I enjoy how close it is to campus and downtown, the maintenance is always kind and pretty normal I feel for student housing. I haven’t had to wait long, Jason does a lot for that property. Liliana my leasing agent was super helpful and answered all my questions prescience and straightforward, she was so sweet and knowledgeable about the property and area which I’m from Austin. I did enjoy walking the property it was clean and seemed pretty quiet. The property manager Leah came and greeted me at the end of viewing the model, she was very professional and made me feel very welcomed, like I was family. Overall, I would wholeheartedly suggest this property to my friends and family. I enjoy the atmosphere they offer here, the office staff that makes you feel like home Liliana will always be my go to leasing agent for any and everything, all the events they have like making candles and pumpkin painting, and maintenance being able to handle my requests in a timely manner. This is the property to be at and I loveeeee it.