University Edge Apartments - Carbondale, carbondale-il

***I Have not lived here But touring this location genuinely made me depressed and feel hopeless regarding moving. Building smells mildewy, floors are stained, bathtub is rusted, paint on every surface is peeling. Also, management was not very kind and were just on their phones during the "tour". I think we maybe said 3 words to each other lol, definitely set me off from the whole experience

We've lived in University Edge Housing for close to a year now and I can say the absolute best thing about living here is the maintenance team. They have been so great and very responsive to our requests. Even if we have issues after hours they are very attentive and make sure to show up and help us with problem. University Edge is a great place to live and I am very happy with the experience. Thank you so much to the two maintenance workers that helped us with our AC unit over the weekend

I lived at University Edge for 2.5 years while working at SIU, and to say the least, University Edge and the office staff are AMAZING! Whenever I would have a maintenance issue, I would put in a request and they would service it within 24-48 hours, or if it was something more major then they would give an accurate timeline of when it would be done! Office staff are wonderful and help answer any questions you may have and they are incredibly thorough with all of their answers. Tawnya and Robin are phenomenal and are always around to help and are so personable. The apartment itself is spacious enough for a student to live in for their first time living alone, which is what I was doing, and it was such a wonderful experience overall. It's affordable, in a quiet neighborhood, and roughly about a 10 minute walk to campus. Residents were quiet and polite and I never had any issues with them. If you're looking for student housing, I cannot recommend University Edge apartments enough!

My son lived here for three years. It was an ok experience. He lived in an old building and the age showed but it was fine for a small college apartment. At one point the building was hit by a car and the apartment below his was boarded up for months. His power bill was severely affected by that. Two bikes were stolen from the bike rack. The move-out was terrible and undermines any positives he might have experienced while living there. The bill he received for "damages" was robbery. Apparently you must move appliances to clean or you will be charged. He returned keys as instructed but they claim they did not receive them so that is another charge. Paint, paneling, you name it, he was charged some sort of fee. They sent small black and white pictures of the "damages" So, not only did he not get any security deposit back, he he received a hefty bill. Buyer beware.

EDIT #2: I have zero intention of paying the $150 back. I've said everything I need to say. By the way, they never called my number. I have the phone records to prove it. You can either take the loss or take me to small claims. EDIT #1: to everyone reading this -- if you ever have a dispute with a business (or with anyone honestly), always communicate where your conversation can be kept as a record, like email. I think it's interesting that University Edge can respond to me over public forum but have not made any efforts to directly contact me about this, despite having my contact information for over 2 years (as they mention themselves). Some one may say, "Well, perhaps they didn't know how to reach you" -- to that I say, they didn't hesitate to mail a huge bill to my new address a week ago! I will be reaching out to them over email and I'll happily report the outcome! Perhaps, my rating will change :) Stay away. The staff seem friendly and professional enough, but their buildings are disgusting. My entire building was infested with bugs and they would not take proper measures to take care of this issue until I threatened to break my lease. They will absolutely rob you with their move in/move out fees. Despite spending several hours cleaning and spending $165 to clean 300square feet of carpet, they refuse to give me my deposit back. In fact, they charged me again for carpet cleaning fees. Before anyone asks -- several individuals, including the maintenance man, used to praise how well kept my unit was. The carpet cleaning workers apologized for charging me to clean what was already clean carpet. Do not touch this place with a 10-foot pole.