The Benchmark Apartments, waco-tx

This company hasn’t enforced a single bi-law in Heritage place since taking over people don’t cut their grass/weeds they don’t trim/edge the property along the curb and they park in the streets for DAYS when it clearly states MAXIMUM of 2 hours trash and recycling pins in front of people’s garages and what’s happening? NOTHING but you have no problem increasing the annual fees if you want to have money FINE THE PEOPLE WHO REFUSE TO DO THE REQUIRED MAINTENANCE ITEMS AND redefine the “on a regular basis” for cutting the grass and to every 4-10 days depending on the year and it MUST be kept BELOW 9” at all times!

Screwed me on my deposit. BE PROACTIVE! TAKE PICTURES OF EVERYTHING WHEN YOU MOVE IN!! The floors, the walls, the ceilings. Interior and exterior. Things started off bumpy behind issues with the rental house upon move in. (The house was dirty, they had told me it would be cleaned prior to move in, it wasn't. The grass hadn't been mowed in months when I moved in, though they did take care of that after I threw a fit about it.) Things settled down after a month or so. We didn't have anymore issues until after moving out. They SCREWED me on my deposit. I had the house PROFESSIONALLY cleaned upon move out. They charged me cleaning fees. Whenever I first moved in, the carpets were DISGUSTING (literally candy stuck in the carpet in 2 bedrooms). I contacted them regarding it and they told me there wasn't anything they could do, so I paid out of my own pocket to have the carpets PROFESSIONALLY cleaned. Upon moveout, I was charged for "carpet cleaning". So I was responsible for cleaning them after someone else and after myself. They charged us for cracks in the wall that were due to foundation issues. I provided pictures showing the cracks and paint spots were there prior to us moving in, they "discounted" what we were being charged instead of removing the charge entirely. The only good thing I will say is their maintenance guy and plumber were both very knowledgeable and friendly.

Eddie King can always be trusted to get the job done right. He has done tons of maintenance work mostly on my doors that keep shifting due to foundation issues. If the first way doesn’t work, then he will try and try again to make sure it’s done properly! He’s super friendly and helpful when needing some advice on home repairs or appliances. Cromwell Management has a great turnaround time for getting the jobs done ✅! Thanks Eddie!

What an amazing company to deal with. Any issues i come across i reach out and speak with the staff they take action and resolve the problem. I have rented from other property management companies and the care that Cromwell provides demolished the competition. I appreciate everything they have done for me and my family. Keep up the great work.

I rent from them, and I've never had a problem with them. They're always very friendly and efficient. They take care of any maintenance issues very quickly. Where I live, I have until the 5th to pay my rent and my water bill. I don't usually wait until the 5th, and I'm not sure about anywhere else that you might rent from them. I'm quite happy with them, and my apartment, I just signed another year! ❤️ Oh yeah, I have to give a shout out about the maintenance man Eddie King! He is so awesome, he calls you and tells you or ask you if you can come now and you say yes, and he shows up when he says he's going to, and then he tackles that problem no matter how long it takes! He is so seriously awesome and I have never had a good maintenance with anybody else ever in my life! Thank you Cromwell and Eddie King you're the best! I read some of these bad reviews, and maybe they're just disgruntled I don't know what their problem is, because I have never had anything but good from them period! ❤️