The Flatts Starkville, starkville-ms

I normally do not leave negative reviews, but after this experience, I feel other prospective tenants should be aware of how this apartment complex handles lease disputes and communication issues. The biggest issue was the lack of clarity, consistency, and reasonable communication from management throughout the process. According to the leasing office, they considered the lease “binding” as of May 7, despite the fact that financial verification and supporting documentation were not completed until May 19. This immediately raised concerns for our family because approval decisions are generally based on completed financial qualification information, not incomplete preliminary paperwork. Once concerns and discrepancies were identified, the office was notified within only a few days of the lease being signed. Rather than approaching the situation with understanding or flexibility, management took a rigid stance and appeared unwilling to work toward a fair resolution, even after being informed that the agreement may have been signed in error and that there were concerns regarding financial stability and eligibility. What made the situation even more disappointing was the contradictory information presented during the process. Contracts are important, and I fully acknowledge that inexperience played a role in this situation. However, there is also a reasonable expectation that property management companies exercise professionalism, transparency, and good-faith communication when issues arise — especially with young or first-time renters who may not fully understand every aspect of the process. What disappointed me most was the overall lack of empathy and problem-solving. At no point did it feel like management was genuinely interested in finding a logical or humane resolution that could avoid unnecessary legal conflict or financial hardship for everyone involved. Instead, the interaction felt transactional and dismissive. For anyone considering renting here, I strongly recommend getting EVERYTHING in writing, carefully reviewing all lease language

If there is anyone that is looking for a place to live, this is the place to stay while you are either a student at Mississippi State or an adult that has a job. The staff here will go beyond their limits to take care of you. Mrs. Jennifer is the sweetest person I have ever met. She is friendly, sweet, fair and will take care of you while you are a resident here. We stayed here in 2020-2021 and then moved back of April 2025. I like how the staff is friendly; work ethic is strong. Mrs. Jennifer and Mr. Ralph have not changed in 5 years. They are awesome. I have to say that from the student workers all the way to upper management, they all treat you the same.

I am so fortunate to get to stay here! Every time I’ve needed something repaired, had a question, picked up a package or used the tanning bed, the staff is so friendly, competent, and quick to assist! They care about us and do their best to make sure we have what we need!

Mikayla was absolutely amazing and provided an amazing tour for us today! She was extremely informative and helpful. I was able to leave with all my questions answered. If there is a reward system, let her have the reward!🙏

My fiancé and I absolutely loved living here, it was expensive but worth the price for the amazing location, staff and community! We lived in our place for 2.5 years and only ever had one issue that maintenance fixed within 24 hours! I absolutely recommend the Flatts!