Park East, springfield-mo

my experience in first signing up to lease with Parkeast has been amazing. Especially working with Najma, I have had nothing but pleasant interactions with her. She has done an excellent job getting me prepped and ready for my move in :)!!

The staff here is so sketchy!! And don’t even get me started on how gross the place is… I have seen dead spiders and cockroaches on the floor multiple times. They charge ridiculous fees. And if you leave a bad review they will have AI write a response for them! Not even take the time out of their day doing god knows what obviously not taking care of the buildings to write a response or fix something bad that’s going on. I seriously don’t think that they even care about Their tenants. They have the pool open. But Looks like there is mold in it. NASTY!!! Anyways… I highly recommend choosing Somewhere else to live. Park east is not it.

Been here for a year in the Sterling now. Since the Cardinal takeover they’ve been great! Office staff has always been great (shoutout Darius!) maintenance has a good little crew.

I currently have a package that was delivered to my old apartment mailbox, I made it to town and not even TWO HOURS after my package arrived in the mailbox, my package went missing. Darius who works in the office and also lives in my old apartment has a poor work ethic, a lack of patience and an attitude. He claims my package isn’t there, he took me to see the mailboxes and nothing was in there but funny, USPS confirmed it entered my mail box. So in the hour and 40 minutes it took me to get there, my package was misplaced/taken out of the mailbox. I’m working alongside USPS to figure out more information, however when mentioned to leasing staff about reviewing cameras to check what happened to my package they said they would have to check the policy on packages. What can be such AN EASY fix if they just looked at the cameras all of this would be resolved. It takes Darius and the park east team not even 10 minutes to check their cameras at the specific time my package was delivered. I will be following up with them about my package however I will proceed with further action if my package is not returned to me. Nothing I could possibly order would benefit Anyone or Darius at all. Safe to say nothing has changed based on previous comments.

⚠️ WARNING – PERSONAL EXPERIENCE ONLY ⚠️ This review reflects only my personal experience and opinion after living in multiple apartments owned by this company. In my experience, this company consistently acted in ways that benefited themselves at the expense of tenants. I was offered one month of free rent if I renewed, but when the time came, they refused to honor the promise and locked me into a year-long contract. During a trip away, I returned to find my apartment door wide open, and items stolen. I filed a police report documenting the loss. Despite my reports, the company never accepted responsibility or offered compensation. Other ongoing issues included: • Being required to buy a mattress for a provided bed frame, only to be given the wrong size frame, forcing me to store it awkwardly in a small studio. • Managers and employees constantly turning over, leaving tenants without reliable support. • Delivery problems: mail carriers often lacked access, leading to packages being returned. • Poor building upkeep: hallways often dirty and foul-smelling. • Excessive street noise with no mitigation. When I finally moved out, the company billed me for painting and cleaning, even though I had left the apartment in clean condition and had caused no damage beyond normal wear. It is my strong conviction after years of renting from this company that these practices are systemic, not individual employee mistakes. I believe the company relies on policies that disregard tenant needs, create constant frustration, and then charge tenants unfairly upon exit. I am willing to amend or remove this review if the company reaches out, resolves the improper charges, and addresses the losses I documented while living in their property. Until then, this review stands as an accurate description of my personal experience.