Greenpointe Townhomes, ellensburg-wa

I lived at Greenpointe Townhomes (the Greenpointe complex at the corner of 18th and Walnut) for five years, and I cannot recommend renting here. It was easily the worst apartment experience I've had. I rented a unit at Greenpointe from June 2021 - June 2026, and through that time the biggest issue was management and maintenance. Maintenance requests regularly sat for weeks or even months before anyone addressed them, despite repeated phone calls, office visits, and resubmitted work orders. The maintenance staff themselves often seemed to be doing the best they could, but they were clearly overwhelmed and severely understaffed. Communication was also extremely poor. We repeatedly requested to be notified before maintenance entered our apartment because we had pets that needed to be secured, but they almost never gave us advance notice, despite promising over and over that they would going forward. Key management was another ongoing frustration. When I started the lease, and later when my two roomates joined the lease a year and two after, it took several weeks to receive working apartment and mailbox keys because we kept being given the wrong ones - ones that didn’t work along with mailbox keys that opened other tenants' mailboxes. The office staff were also difficult to work with. Phone calls often went unanswered, and when someone did answer, they weren't always helpful. Eventually we had to start visiting the office in person because getting anyone on the phone became nearly impossible. On more than one occasion, we watched staff lock the office doors in the middle of the day as we walked up, without any prior notice that the office would be closed, which was frustrating. They also rarely responded to our emails. Management's enforcement of rules also felt inconsistent. We received a notice threatening eviction if we didn't remove a small side table outside our front door, even though neighboring units regularly stored multiple bicycles, motorcycles, and other large items that completely blocked portions of the sidewalk for months without any apparent action being taken. We understood being asked to remove our table because that rule was in the lease, but the selective enforcement was frustrating and hypocritical. To be fair, not every employee was bad. Several maintenance workers genuinely seemed to care despite being overworked. Aiden in the office was particularly helpful during move-out. He clearly explained the process, estimated our final charges accurately, and was one of the few people throughout our tenancy who I felt communicated professionally and respectfully in a genuine effort to make our tenancy a good experience. I have very few complaints about our moveout, compared to the rest of our experience with the apartment. Unfortunately, a handful of helpful employees doesn't make up for years of poor management, delayed maintenance, lack of communication, and a property that felt neglected despite being advertised as ‘newly renovated’ upon initial move-in. For the amount of rent we paid, the experience simply wasn't worth it. I would strongly recommend looking elsewhere.

I had a horrible experience with greenpoint! DO NOT MOVE HERE! During my time living there multiple things went out which is fine but it took 2-3 months to finally get maintenance out there. What I’m most upset about is upon move out we got charged for a new carpet which I don’t completely agree with but went along with. I brought in a money order and paid my portion along with leaving the keys. Almost 2 years later I receive a call from a collector saying that I never paid my amount that was due and I was also told that the receipt that I had for the money order was not a valid form of proof. No one at the office ever got a hold of me or tried to work with me before then and I had to pay $700 for a carpet that didn’t need replacing in the first place. DO NOT MOVE IN HERE!

Honestly, I would not recommend anyone to live here unless you want to be scammed out of your money. Moving in there were quite a few problems we had, that eventually got fixed but they shouldn't have occurred to begin with. The worst part was being scammed out of about $500 in deposits. I spoke to management many times before moving out and had even asked the manager to check the place out before we moved out so he could tell me if anything needed to be cleaned better and he said no he would not do that. I was told the things I was concerned about, one of the blinds, some of the walls having marks on them, and a water warped floor board were all things that we didn't need to worry about and would not affect my deposit. When I finally get my deposit back I am charged $250.00 for painting that I was told was included!! Because the walls were stained from candles or smoking.. neither my roommate or I smoked or used candles.. mainly air fresheners. We had candles as decor though.Could have possibly came from our down stairs neighbors who made our apartment reek of weed every night, and kept us up all hours of the night from partying, that management did nothing about. We were also charged a for a piece of the stove that was broken off SINCE WE MOVED IN which I told them about and the dirty drip pans, and THEY NEVER FIXED either of those problems, but charged us for them upon move out. In addition to I cleaned and scrubbed the apartment repeatedly and even asked the manager to over look it before moving out and they still charged us a huge fee for cleaning. I was also told specifically by staff that the portion of the deposit they keeps go towards small things such as the carpet cleaning, which I did not do and told them upon move out I did not do. Yet of course they charged me for it. I tried contacting the Manager many times since I have moved out via phone and email and have been ignored or hung up on. Also, if you enjoy being woken up at 5am by the sound of leaf blowing, the roofs being changed or carpet cleaning this is the place for you. Apparently following town ordinances for noise laws doesn't apply to these people because it was a regular occurrence we were awoken by those things. I do not recommend this apartment complex to anyone.

Absolutely would not recommend this apartment complex, or property management company, to anyone looking to rent. Upon moving in, our apartment was missing cabinet doors and was completely filthy - we took it upon ourselves to clean up the apartment and submit all of the necessary work orders to make the unit liveable. After moving out and spending days deep cleaning the apartment so it would be ready for the next tenant we were charged a fee for almost every single line item on the move-out checklist which tore through our deposit and resulted in a net charge for moving out. With every issue we had in our unit, the maintenance workers were very helpful and kind, but the property management with any issue we had was unresponsive and seemed to not know how to do their jobs as each new person we spoke with would have different or conflicting answers for our questions. The complex and management made for the worst experience I have had in an apartment to date, in Ellensburg there are much cheaper and better managed options than this.

I would not recommend living here. The only good things that I have to say are that the apartment is reasonably priced for Ellensburg, in a good location, and does not charge outrageous pet fees. However, we had so many problems (some were under the old management and some under the new) but to name a few: 1. Loud neighbors at all times of the night and thin walls. 2. Apartment either smelled of cigarette smoke or weed for the first year until neighbors moved out (management and maintenance were unable to get rid of the smoke smell from our vents after months of trying). 3. Other tenants do not follow rules listed in lease and the rules are not enforced. People were constantly smoking right outside and let their dogs roam off leash. Our dogs were attacked twice (while they were on leash) by off leash dogs and are now dog reactive. 4. When there was construction, there were multiple times I woke up to a man standing outside my second story bedroom window while I was sleeping with no warning. Tape was also put on my car when they were painting and I was never asked to just move my car (which I would have happily done). 5. We moved out in April 7th and did not receive our security deposit refund until August 28th after months of me calling at least once a week to check on the status.