Summit at Cullowhee Apartments, cullowhee-nc

My husband had charges upon move out, but never received a move out statement via mail or email from management even after requesting one several times to settle the account. Instead, it was sent to collections and is now reflected as rental debt on his credit report. The office refuses to get back in touch with him, even after making it clear that he wanted to pay the debt. We are going to speak with the collections agency and provide our proof that this statement was never delivered to him to have it deleted from his report, but shame on management for this. Communication is not existent and Debbie is the worst ever. This industry is not for her as customer service is lacking.

I’ve lived here for almost a year now. The apartments are very spacious, the community is quiet and I love that they do activities for the residents to get together. I would recommend this place if you are looking for a peaceful and relaxing experience after a long day of work or classes.

My biggest complaint is the lack of visitor parking. If you have friends who want to park at the Summit, they have to park in other apartments’ visitor parking or literally on the side of the road. Aside from this, the rooms are alright and a good value for the price.

Living at Summit was hands down one of the worst experiences I’ve ever had. The management AKA Debbie is unbelievably rude and completely useless. She doesn’t care about tenants at all and treats you like you’re a problem for daring to ask for help. Our apartment flooded twice, and of course i had to live in my apartment with holes in my ceiling and no carpet for several weeks with little help from them. Then, after all that, they hit us with a made-up “cleaning fee” when we moved out of $62 for all four of us, and then refused to explain what it was for or provide any evidence, and basically scammed us out of money. They also WILL walk into your apartment whenever they feel like it — no notice, no respect for privacy.I never write reviews, but this place was such a nightmare that I had to warn others. Don’t waste your time or money on Summit. If you do end up living here make sure you document absolutely everything.

I did not enjoy staying here. It was hard to ever get in contact with the front office when I needed to speak with someone. I tried to turn in my move-in packet and they told me to wait, then towed my car shortly after because they forgot to tell me to bring my packet in. They ended up paying for the tow, but it was a huge hassle. They also charged me a $140 fee when moving out for repainting. Expect to be nickel and dimed. They also would send out messages in the winter and spring telling us they would fine us if we had our windows open. Some of the days they sent that the weather was nice, so that was irritating. I would not rent here again.