Lark Northgate, college-station-tx

If I could give zero stars, I would. I normally try to be patient, but the way management has handled things here has been extremely disappointing. I am attaching the pictures so there is no confusion about what we have been living with. Trash has been sitting in the hallways for days, and the smell is awful. It makes the building feel dirty and neglected, and it should not take repeated complaints for something this simple to be addressed. We also tried to get an update on our utility reimbursement from when the AC was broken. We were told it would be resolved, but after sending the same message multiple times over the course of a week, we still have not received a single response. That level of communication is unacceptable, especially for residents who are paying full rent and dealing with issues that should have been handled right away. These problems have gone on long enough, and the photos show exactly what we have been dealing with. I am posting this so future residents know what to expect and so management understands that these concerns are serious and cannot be ignored.

Do not live here. I wish I could give zero stars. Where do I start. The management here is genuinely some of the worst I have ever experienced. Santonio and Brianna run this place like they have no idea what they are doing and every interaction I've had with them has confirmed that. They are unresponsive, unhelpful, and when you do finally get a response it's dismissive and tone deaf. They removed trash bins from our doors with absolutely zero notice and then had the audacity to charge residents for a trash violation because we didn't know what to do without them. When I raised the issue, instead of taking accountability they hid behind policy emails and acted like the communication breakdown was my fault. Five dollars isn't the point. The point is they don't care about their residents. On top of that they consistently lose packages. This has been an ongoing issue that management has done nothing to fix. You are paying good money to live here and can't even trust that your deliveries will make it to you. The apartments themselves do not live up to what they sell you on. They will smile in your face during the tour and tell you everything you want to hear and the reality of living here is a completely different story. I genuinely believe I could do a better job managing this place on my own. Save yourself the headache and find somewhere else to live. You have been warned.

Management is horrible. Hallways are always filthy with trash and maintenance equipment. They've also just implemented a app that is required to get in the building or thr parking garage. when it used to just be part of your key fob. I'll let the other recent reviews speak for themself. Don't let the management replies to these reviews make you think they care about these issues, otherwise they would be been resolved months ago.

This is the worst place to live in College Station. The first night that I moved in, I found roaches in my bed. They were everywhere; in the kitchen, bathrooms, but the fact that they were crawling in our beds made it impossible to live there. Not only that, our front door was broken upon move in so we slept several days without being able to lock our front door. My shower rod, chair, couch, dishwasher, drawers, bedroom doors, everything was also broken upon arrival. There was even a hornet’s nest in our balcony. Considering that I were charged a $250 administrative fee, I expected the place to be clean and ready to move in. But it was nothing but the opposite. As the days went on, the issues only got worse. There was a major infestation in our apartment and the management refused to do anything about it until my parents involved the law. Only then did they schedule a pest control company to come in to do something. After they allegedly had a spraying, nothing was fixed and there was still an infestation. Then finally after 2 weeks, an actual pest control specialist came in to spray and we were informed that the severity of the issue was going to require additional sprayings. We don’t actually know how many times the services were performed after the initial time but to this day, over a month after move in, we still have roaches. They were in our main fridge, couch, beds, and the stove so we asked for those to be replaced. The team was horrible at communicating and only after over a dozen emails and several meetings in person were the fridge and stove replaced. Our beds and couch are still the same and now we’re expected to move back in?? They told us that they cleaned but there were roaches all over the carpet still. They lied several times about what was being done and we can never rely on them to actually fix the issues. All this time this unit was inhabitable, we moved into another unit which soon started having issues. There is a huge sewage leak outside our door in the hallway and has been getting bigger. It’s been there for about 4 weeks and it smells like feces. There is a puddle of sewage that fills up everyday and the hallways soon become inaccessible. Turns out this is a foundation issue and who knows how long it will take to fix. When we asked what this was, we received no response initially and the maintenance team continued to ignore us and this issue. The halls and every aspect of this apartment complex is filthy and disgusting. Every floor smells bad but the first floor has a literal sewage leak. There is trash and random garbage everywhere. The hot tubs don’t work. Only 1 treadmill in the gym works and half the equipment is broken. My roommates and I aren’t the only ones experiencing issues. I see people come into the office everyday with issues about their AC being broken for weeks, roaches, etc. They are also usually turned away, just like we have been, and told that it will be fixed and it never is. Don’t expect the property manager, to communicate with you properly. For several weeks, we tried to email her and even show up to her office but she was never there. She was the one in charge of fixing our unit but we could rarely contact her. Only after basically begging for compensation were we given a $150 credit. That’s pathetic for the conditions we’ve been put under. After demanding at least month’s rent, we were again ignored. Do not move here under any circumstances. Being college students, we have enough deal with. There is no reason to be treated this horribly and we don’t have the time or money to deal with these conditions. Please view my photos and take a look at the treatment you’ll get at The Lark.

Horrible experience at the Lark Northgate. There was a roach infestation before we even moved in, and it took us months of contacting high management Scion for them to finally bring pest control in, and even then it did not completely fix the problem. Roaches all over our pantry, cabinets, and drawers and carpet for the entire first semester. Our dishwasher was also covered in mold when we arrived. There was a sewer leak for months that made the hallways smell disgusting. Doors to get inside the building were never locked, the only safety we had was on the lock of our own apartment door. Second semester, I noticed termites starting to build on my doorframe. They also stopped picking up trash in the hallways on the weekends, which caused an awful gnat infestation inside our apartment. Gym equipment was often broken and took them entire semesters to fix. They only cleaned hallways and made it look presentable when there were tours happening. Staff is super friendly and tried to help where they could, but property management is obviously awful considering all the issues we have had, and how difficult it was to fix them. The Lark Northgate is dirty, has extremely poor maintenance, and is nowhere near worth the price that we had paid to live there.