Article Student Living, chicago-il

Rise in Austin, TX was incredibly rushed with multiple amentities and even essentials not working. The building was complete 3 months after we were promised we'd have a place to stay, and 12 months later still feels incomplete. TLDR: everything has been broken for a year, and the staff is nonexistent so good luck fixing it. We periodically have power outtages and no water, with minimal communication from staff. I have been missing a part for my sink for 12 months, and they've come in 4 times and done nothing. My roommate's toilet has been broken, and similarly after 3 visits nothing has changed. The biggest problem is that their staff consists of student workers. Every problem we tell them gets responded with "we can't do anything about that", or "you'd have to talk to corporate". So my roommates and I have lived with a broken toilet, doorknob, sink, window, closet, and dishwasher with minimal or no help and communication.

I had a very terrible experience with a property that this company managed. It ended with them selling the property in the middle of the semester (resulting in many leases being terminated). I had plenty of issues before the sale as well. I would recommend living somewhere not managed by Article.

Can not get anyone on the phone to pay an outstanding 're-decoration' fee from 2019.

I have been with Article Student Living for quite a while and I absolutely love my time here! As a whole I have never met a corporate team who genuinely cares about their staff and residents more

Places bogus charges and harasses students on move out. Absolutely terrible company.