Villas on Rio, austin-tx

It’s my first year living at villas and it’s been great. The staff is really nice and helpful, and when there is an issue they try their best to resolve it as quickly as possible. It always smells so good when you enter the building, it’s my favorite thing about Villas.

Aiden at the front desk was very helpful and kind! He really made my experience with Villas so memorable, and helped give me valuable insight on the building especially throughout our tour. Keep up the great work! 🌟

If I could give this place zero stars, I would. Living here has been one of the worst experiences of my life. The management not only ignores serious issues, but they actively dismiss concerns even when provided with medical documentation from a physician. I was placed in a unit with a middle-aged professor while the rest of us were 19-year-old students. The incompatibility was obvious from day one, but management refused to take responsibility. My roommate has invaded my personal space by entering my pod while I was asleep, turning off my fan and TV, and even unlocking the bathroom door while I was using it. I reported these incidents to the leasing office and was told essentially that nothing could be done — one manager even went so far as to say the only medical note they would accept for a lease break would be a “death certificate.” This is not safe student housing. The leasing office markets themselves as student-oriented, but the reality is that they will rent to anyone, regardless of compatibility, and then leave students to deal with the fallout. The lack of professionalism, care, and accountability here is astounding. If you are a student considering signing a lease here, I urge you to think twice. There are plenty of places in West Campus, but Villas on Rio is absolutely not worth the stress, health risks, or lack of basic safety.

I had a great experience stopping by the leasing office. Samantha was so kind and professional—she helped me locate a missing delivery and even offered to call the carrier. It is always nice seeing a good aura!

The rooms and hallways are dusty and smells. Elevators or something else in your room break every month and they never get fixed. Our room had only boiling hot water coming from all the faucets and shower since January. Sent multiple emails, maintenance requests, texts, even talked to the desk downstairs but got no response. Also the "resident assistant" is just chatgpt. Do not recommend.