The Flats at Douglas, toledo-oh

We are extremely happy with our experience! We are very grateful for all the help and support we received throughout the entire process. Keanna was incredibly helpful, friendly, and patient with us. She explained everything very clearly and made sure we understood every step. During the application process, we had some issues with the website, but Keanna was always there to guide us and help us through everything. Her kindness and dedication truly made the process much easier and less stressful. The facilities are beautiful, and the space feels very welcoming and comfortable. The office staff has also been amazing — everyone has been very attentive, professional, kind, and welcoming. We truly appreciate how well we have been treated from the beginning. We are very happy with our decision and excited to be part of this community. Thank you for making this experience such a positive one!

Was a smooth and easy process. I honestly think they are renting to my dog and allowing me to stay as his caretaker. They were very accommodating regarding my pet... thanks! Time will tell on rest. Im sure if I stick to my obligations they will do the same. Looking forward to moving in!!

I really liked the apartments, they were a little out of my and my partner’s price range but still a good starting point. The only thing I will say is that me and my partner probably should have known better but we needed to have our ID’s in order to tour the apartments and of course we didn't so we had to go all the way back home and get them which was quite inconvenient. In our defense though it didn’t say anything about having some sort of ID on you in order to tour their units. This was definitely a good experience to get an idea of what we want and what is in our price range and what isn’t. Very nice place though.

The three stars came because of slow response to issues or no response at all, there was a septic problem in one of the apartment, FAD hired a company that had to dig up the entire foyer area; it took longer than expected( could you imagine the smell ( was very unpleasant) after the company left they didn't clean the area properly, I think FAD had their cleaning person to come and " tidy" the area which the area needed a total deep clean on top of that before they actually addressed the issue of putting the foyer area back together ( carpeting etc) it took them always a month ( to long) if you were living here you would have been applaud. The area is fixed now and it looks 👌 but the response time was a big deal for my husband and I.There are still issues I have in the apartment sincerely I am wondering if it's even worth it to mention again .

She was very courteous, took her time, and explained everything thoroughly. It was the most comfortable apartment touring experience I have ever had. As her last tour of the day, I did not feel rushed at all.