North 116 Flats, sunderland-ma

Apartment is really nice and spacious, has a lot of storage and good kitchen area. I love living with my roommates and have a great time. Apartment also comes furnished which is super convenient and nice. However, the people at the leasing office are very hard to work with and can be unaccommodating.

As a parent, I couldn’t be happier with North 116 Flats. The apartments are clean, modern, and feel very safe, which gives me a lot of peace of mind. The staff has been incredibly kind and responsive whenever we’ve had questions. My child has had a great experience living there and really enjoys the community. If you can stretch out just that bit more financially, it’s completely worth it.

As a parent, I’ve been incredibly impressed with North 116 Flats. While it is a bit on the expensive side, it is absolutely worth it for the peace of mind it gives me. The apartments are modern, comfortable, and very well-maintained, and the amenities are truly hard to match. What matters most to me is safety, and I feel confident knowing my child is living in a secure and well-managed environment. The staff is responsive and genuinely cares about the residents, which makes a big difference. My child has really enjoyed living there and feels supported both academically and socially. It’s slightly expensive which is the -1 star, but overall happy with how they’ve treated my kid.

I absolutely love living at North 116! It’s the perfect student housing — close enough to the UMass campus to be super convenient, but far enough to still feel peaceful and comfortable. The apartments are well-maintained and the atmosphere is great for studying and relaxing. One of the best parts for me is how pet-friendly it is. My puppy genuinely loves it here — plenty of space to walk and a welcoming environment for pet owners. It really feels like a community rather than just a place to stay. If you’re looking for comfortable, convenient, and student-friendly housing, North 116 is a fantastic choice. Highly recommend!

I would not recommend North 116 Flats to students. My contract listed a base housing amount of $9,588.00, with a $799.00 monthly installment. But based on my ledger, I paid about $9,774.77 toward the account, plus about $308.40 in processing fees — around $10,083.17 out of pocket. That is already more than the full base contract amount, even though I moved out before the lease ended. After all of that, I was still given a final balance of $710.80. This included a $450 charge labeled as trash removal/damage for luggage/personal belongings that I was arranging to have picked up. I was not clearly warned that they would remove my belongings and charge me $450. I also saw confusing charges like RentPlus, Damage Waiver Program fees, utilities, assignment/relet-related fees, and remaining balances that were not clearly explained. The billing system felt overwhelming, unclear, and unfair. Once I paid one thing, another charge appeared. My experience was that the staff cared more about collecting money than helping me understand or resolve issues. I also felt unsupported during my sublet/assignment process. I told them the person involved was pressuring me for card/payment details and making the situation feel unsafe, but I felt dismissed. After being a resident for months and paying rent on time, I expected basic support and respect. Instead, I felt treated like a source of funds, not like a student or a person. This experience was emotionally and financially draining. I would strongly caution students to read every fee closely, keep screenshots of every payment, and think carefully before signing. In my opinion, staying on campus would have been safer and less stressful.