Heights of Mount Pleasant Apartments, mount-pleasant-mi

Nice, clean townhomes. My husband and I have been living here for the past 3.5 years. New owners took over last summer and it's been kinda gone downhill in terms of communication with the office. I've sent multiple emails that usually go unanswered. Office hours are terrible for people who work. For being an apartment complex and making thousands, possibly millions of dollars, from rent - they should be able to afford to hire more office personnel. But I do wanna talk up the maintenance guys! I've had to fill out maintenance requests a few times this past year, and they are always on top of it! They usually come by within 24 hours of making the request. Today, they came by to fix our dryer because it was taking 4+ hours to dry clothes. They went outside and cleared the vent, which was apparently 100% clogged. Very thankful for that. But going back to management, they need to make cleaning those outside vents a regular maintenance task as that is an extreme fire hazard. It scares me to think my apartment and everyone I love in it could burn down and die because of poor management.

This place is just collecting application fees and nothing else. Many emails with no reply and when I call them they say we will review your application and then respond. Now I moved to another place more respectful than this application fees collector place.

I called the office on a Monday and talked with Amanda whom told me they had immediate occupancy.i was given a 30 day notice by our landlord so we had no time. so i met w my husband that day and we toured A11 and she told me to get my application in immediately that all 3 of us had to do a 30.00 application fee. So I brought my son back the next day, Tuesday and toured the same unit again and this time she said there was already someone getting the place but another one will be available that week . So Thursday I did the applications and paid the 90.00 in fees and Friday I woke up to a email saying I was on a waiting list. So I called the office and the lady told me there were 13 leases signed that week and could possibly move something around and that she me get back to me well I Never heard from her. So I had to sign a lease elsewhere over the weekend. Then they call me the next week and say they have one available. I feel really taken advantage of for my 90.00 in fees. No one told me there were so many people applying I was misled for this money and it’s not ok to mislead people applying. Why would you take someone money with no service provided. Very misleading!!!!!!

The women in the office are so sweet! They were very informative and helpful with assisting me with anything I needed. They are also so easy to talk to and I can't wait to live there starting in the Summer. I currently live in Jamestown, but these ladies hands down have the best customer service within United Apartments! I would recommend a 10/10!!!!!!!

The ladies in the office are the nicest ladies that I've ever dealt with before in my life. Every time I walk into the office I am always greeted with the best interactions and they really have a way of making you feel like your part of the family. They are also so easy to talk to and they will try their best to work with you if they can!!! And the apartments are pretty good too!!! 10/10 would recommend!!!