The Province, louisville-ky

Do not EVER live here. Management staff are extremely rude and inconsiderate, almost as if they have never worked in customer service before. I have lived here for the past two years, and until GreyStar took over, it was completely fine. This past year has been a nightmare, with my entire AC unit going out during a snowstorm and nobody coming to fix it for three weeks after my original maintenance request, over four maintenance requests to get a simple drawer fixed, and my medication packages being lost. Each week that passes, another reason arises for me to be grateful that I am leaving this apartment complex at the end of this summer.

i was with a tenant and saw that latoya specifically, the property management assistant, had a very bad attitude toward the people residing here. after reading other reviews it seems like people having issues with management isn’t something uncommon. definitely be careful when looking into these apartments they dont seem to have the most professional and respectful people running the place.

My daughter has resided at The Prov for the past 3 years. During that 3 years it has been nothing but problems. The management staff if beyond rude and not helpful and often times condescending. She has walked into the office and the managers are yelling at each other. When an issue is brought to their attention they do everything they can to sweep it under the carpet. The apartments are in need of updates, the couch, when she moved in has scratches from a cat all over it. It had an odd smell, and the dryer vent needed to desperately cleaned. The dryer gave off a weird smell. When reported to the office they said there was nothing they could do about the couch, the odd smell was "normal" and that she would need to clean the whole dryer vent. When management staff does their job and puts in a maintenance request maintenance is quick and friendly. The maintenance staff is the best part of this place.

I haven’t written a single Google review in my entire life but this one is much needed. Please do not rent here!!! Or anywhere else that Greystar may be in charge of. One month into living here the pipes above our apartment busted due to a maintenance man that THEY HIRED making a mistake. All of my stuff got ruined, and we were forced to move to a hotel for a few nights. They promised they would reimburse me and never did. Then I moved into a single unit because that’s all they had left and somehow had me paying double renters insurance after insuring me that this wasn’t the case. Place is distrusting, maintenance sucks, but the worst part of it all is the people who sit behind the desk in the leasing office. Thank you UofL for taking over this community you’re doing your future students a huge favor. Hopefully you guys will do better at responding to emails and sticking to your word.

Would not recommend living here. Yes, rooms are spacious and a nice floor plan but it’s practically falling apart. Maintenance is of no help and if anything makes things worse. Ex: our sink wasn’t draining so maintenance decided to pour mold remover (we know that because the bottle was left in the garbage) in our dishwasher and run it. Leaving our silverware and dishes stripped and ruined. On another occasion my bedroom window (which mgt knew needed fixing but ignored my requests) fell out of the frame while I was out of town in the middle of January and I had to call repeatedly to get it taken care of because I was told that I would need to wait over a month to even receive a new window. After letting them know that was not acceptable they magically found a quicker solution. Overall the staff is difficult, not knowledgeable about their property, and rude.