The Quarters Lincoln, lincoln-ne

My experience with The Quarters Lincoln was HORRIBLE!! I am allergic to cats, and they moved someone with a cat into my apartment. When I brought it up, instead of trying to help, I was accused of lying about having a cat allergy. After I provided a doctor's note proving it, they completely stopped responding for almost three weeks. Because of their lack of communication, I ended up having to pay another month's rent while waiting for answers. The communication from management was awful throughout the entire situation. Every time my mom or I called, we were told the manager was unavailable or out of the office. Apparently no one else had the authority to make decisions, but no one ever passed along our concerns or followed up with us. We constantly had to chase them down for updates and rarely got any answers. On top of that, I submitted a lease transfer request and didn't receive a response for over two months. Waiting that long for something so important is completely unacceptable. Overall, the lack of professionalism, accountability, and communication made what should have been a simple process incredibly stressful. As a student paying to live here, I expected much better. I would not recommend The Quarters Lincoln to anyone looking for housing in Lincoln.

PLEASE stay away if you can. This should be your absolute last resort for a living situation. I would give them negative stars if I could. When I moved in, the place was filthy. My room had lots of dust and spider webs. The sink to the kitchen was absolutely gross. My bathroom sink was clogged with hair that was all clumped up from previous people (the day of move in). They do not check up on anything. The office is so unhelpful. They find every excuse in the book to justify anything they do wrong. I lived here for 6 months and was rarely home during the week due to work and got a move out charge of $650 dollars. My roommates, one who lived there 9 years, and the other who lived there 4 years all got charged significantly less. They won’t talk to you about move out charges in person or through the phone because they know what they’re doing. I promise you it is in your absolute best interest to stay as far away as possible from this apartment complex. -9/10 living experience here. All pictures below are minutes from when I moved in. AFTER a move in “inspection”.

Staff and management are incredibly disorganized and fail to take accountability for their wrongdoings. I pay an additional $30 a month for covered parking and woke up one morning to discover that my car was towed from my assigned spot at the request of the Quarters. I talked to the front office and explained that I was wrongfully towed, seeing as I consistently pay the covered parking fee and display the proper tag. They apologized and said that somehow they had forgot to register me in the system as having covered parking and proceeded to blame staff members who were no longer working there (I only moved in a few months ago). Following this discovery, they took no meaningful steps to correct the issue and made me go to the tow lot myself and pick up my car instead of them bringing it back to the apartment. The Quarters paid for the towing fee and "graciously" offered me one free month of covered parking as if that was some noble, and appropriately equal, way to make up for their carelessness. Still, them taking my car completely hindered my day and I was forced to sort out a problem they caused.

Do not live here! I lived here for 5 months and unfortunately had to move out due to roommates and poor communication from staff. I would email and call and not get anything back for weeks at a time. My ceiling was leaking and probably still is and when i told the apartment they ignored and acted like everything was fine. One of their tenants dog bit my dog and I had to go into the office and the only thing they could say was to put that animal on a dangerous list. If you have any problems whatsoever do not call the office because they do not answer to anything or any problem you might have. Dog got out of the dog park many times because the fence is always broken and they don’t care enough to even attempt to fix it. I emailed them about someone taking my lease or me having to pay it off and still yet no answer.

The maintenance crew was professional and informative, as well as worked quickly and efficiently to solve our air conditioning problem.