Alight Laramie, laramie-wy

While this place offers the convenience of a personal bath and comfortable living experience, just like many other reviewers have said, you will most likely have issues when moving out. My apartment and bedroom were never deep-cleaned by Alight before I moved in because there were other occupants living there beforehand. However, I was still charged outrageous fees for cleaning and damages when I moved out. I disputed this, but they told me that unless a specific occupant admits responsibility for a particular damage or cleaning cost, all three residents will be charged equally. I honestly don’t know how to feel about paying $291.68 for cleaning and damages—especially when $171.68 of that was just for cleaning the common area. Need I add that another occupant and I thoroughly deep-cleaned the common area ourselves before we moved out. So no matter how much you clean, you will still be charged! Perhaps it could have been worse than what I received if we didn’t clean. Tips based on my experience: Avoid moving into any apartment that has occupants living in, because they likely will not deep clean the common areas before you move in. Take pictures of everything from as many angles as possible (my mistake was not doing this) and file complaints immediately if needed. Keep all of this documented as evidence for move-out disputes. I also think an in-person dispute is far better than email communication. It took forever for them to reply to my emails, and I couldn’t send additional pictorial evidence that way. I was already too frustrated to go back and forth via email.

The maintenance guys that came through Chris and Dan were very respectful and nice, my dog absolutely loved them. They did a great job fixing my sink and being very thoughtful about any follow up needed for the work order.

Trash is a constant and reoccurring issue - I was told to keep my trash at home or add to the pile. -Alight will not take responsibility for litter in the neighboring park. - Alight is not taking proactive steps to clean the environment, As Trash remains scattered across the lot, and into water ways, despite’s the issue “resolved” - There was an expectation that I would take time away from my job and to do alights job. Attached is a direct quote from management. “I must express my disappointment that I did not see your assistance in the trash clean-up while others did step up to help. If the situation was indeed a significant concern for you, I would have expected your participation in resolving it.”

I will start with the good before addressing the bad since there is much less positive to report. First, having a personal bathroom along with in-unit washer and dryer is very convenient and a nice amenity. Unfortunately, that is where the good ends. My move-in date was August 18th, but I was told I would still have to pay for the full month of August because each apartment would be professionally deep cleaned before being move-in ready. This would be understandable if it had actually happened. Two days before move-in, I received an email stating that our apartment was partially occupied and would not be deep cleaned. When I moved in, the apartment was absolutely filthy. I didn’t even want to bring my food or personal belongings into the apartment due to the conditions (see photos). So I paid the extra money for August rent for nothing. The next issue is the move-out process. As I previously described, the apartment was in terrible condition at move-in, and at move-out, they tried to charge me for everything they could: blinds that were broken at move-in, holes in the wall present at move-in, etc. I filled out a move-in survery/review detailing this but nothing was ever done. I also spent 3+ hours deep cleaning my bathroom and bedroom before move-out, only to be charged a cleaning fee. It wouldn't have mattered if I had hired a professional cleaning company—they would have charged me anyway. If you are moving out of this place, do not bother cleaning because no matter how good of a job you do, you will be charged anyway, so save your time. I am currently in the middle of an argument disputing damages present at move-in which I am currently being charged for despite having timestamp photos of the damages. The trash situation is completely out of control. The trash compactor maybe worked for a third of the year, and the rest of the time they used waste bins which were almost constantly overflowing, especially at move-in and move-out. You would think they would have learned by now that these dates produce higher volumes of trash, but apparently not; wherever they can cut corners, I guess. On top of that, expecting tenants to help with the trash clean-up is insane; that is not the tenants' job whatsoever and is 100% the facility's responsibility. The package system is a huge pain. I received multiple packages where I was never notified by the front desk. Every time I approached the front desk, they would check the computer and tell me they didn’t have it. I would then go down a rabbit hole, calling shipping companies trying to figure out where my package was, only to find out it was delivered. It would have taken two seconds to walk over and check, but instead, they would just tell me they didn’t have it. I would not recommend living here unless it’s your last option. Try absolutely anywhere else.

I would highly recommend not living here, but in Laramie, there are currently only so many rentals. Alight Laramie, a Scion Company, has apartment facilities in college towns so they can take advantage of college students by advertising they are "all inclusive." Its actually comical they use that statement for advertising being that the furniture, appliances, etc. in the apartments, are cheap and disintegrate, or have already fully disintegrated when one moves in. This alone shows they cut corners. When one puts in a work order for these items to be fixed, they are never fixed at all or properly. Or, they wont fix it because it's "on it's way out" and state they will fix it when it is no longer functioning. It is also clearly seen they have raised rent exponentially to take advantage of students and their families--especially in Laramie since they are one of the only apartment complexes there. One does not move into these apartments until mid August; for example, I did not move in until August 19, however, they charge you for a FULL months rent because to them it is just another way for their grubby hands to grasp your money. They also charge you for a full months rent when you have to move out a few days before the end of the month of well instead of prorating it. Alight then charges you an obscene amount when they "professionally clean" your apartment after moveout for the next victims who are moving in. It's funny they say the apartments are professionally cleaned because one walks in and wonders if they allowed a toddler to put together their apartment before move-in. It is absolutely disgusting apartment companies like Scion are allowed to get away with this. While I was also living there it went from not being charged a pet fee every month to them being even more greedy where they started charging a pet fee each month. Also, the "dog park" they have is completely worn down and one can tell they do not put any money towards repairing it. Instead, like I stated above, this apartment complex cheaply puts things together and tries to advertise like they are the best thing out there. This is also clearly even seen with the pool. I cannot count how many emails received stating the pool was in-operational or not open for use. Also, after further inspection, it looks like this apartment complex is violating multiple county ordinances. It's not only embarrassing, but dangerous for students to live here as well. Overall, I would look for a different place to live as this place is clearly run by money hungry individuals who want to do the least amount of work.