Woodhaven Apartment Living, kansas-city-mo

Just renewed for another year. Love my apartment! Jeremy and team are great and always make me feel valued and Caleb is fun and engaging. Best apartment I’ve had. Highly recommend.

Just moved in, and I am super impressed with the customer service at Woodhaven. The office staff listened to my needs and is quick to make things right. Thank you for your help Jeremy!!! The maintenance staff is also wonderful. Milton has been a dream to work with!! The property is clean and well maintained, and my apartment is beautiful. Thanks so much!!

Bluesky and Rob have done an excellent job here. I renewed my lease again because it's so peaceful and quiet. These apartment are a hidden gem for sure. I wish had moved here first instead of Northland Heights! No strange water bills or mystery fees, same bill every month is very nice!!

I moved here in May 2024, 2 months after Cardinal Group started managing the property. I need to say that the apartments themselves are amazing. I love the interior features and the set up of my building. The maintenance team is fantastic as well. They are timely and respectful which is nice. I do have complaints though. Cardinal Group manages the property and they are the worst. I met the manager to view a unit days after they took over the property. They seemed knowledgeable about rental policies and motivated to provide a pleasant experience. I was initially impressed by their resident portal and the availability of information on it. After being here for a few months my opinion has taken a full turn. The day before I got my keys they notified me that I HAVE to use pet screening an online screening service for pets. They charge for you to create a profile for each pet. Unless you have an emotional support animal you have to pay this company to even register your pet with the property. I do have animals who I have a written prescription from my primary care doctor through NKC hospital. I spent the first few months fighting with pet screening to take my information. The amount of private healthcare information they tried to bully me into giving was gross. They requested a release of information form (so they could contact my doctor’s office themselves) & kept insisting they needed more documentation from my doctor. Once I asked for contact information to report them to HUD and asked them to verify that they were denying my ESA the harassment /bullying stopped. The next issue I have is parking. I pay for a car port, and other neighbors insist on parking in my paid spot. The manager Crystal notified me I’m not allowed to tow without their permission. Instead they send a gentle reminder email for people not to park in covered parking if they don’t pay for it. And give the offender an opportunity to move their vehicle. This comes as no surprise but I also don’t get refunded for the time I don’t get to use the spot myself. This week I’ve had two different people who have parked in my spot. I sent a message Sunday and didn’t get a response or even see the gentle reminder email. I just sent them a message about the second one. Honestly though parking here is terrible. They have too many car ports and not enough free parking spaces. It’s a real problem. Which is exactly why I wanted the car port in the first place. The last issue I have is communication. I called the office a few weeks ago. I sat through the whole “press 1 if your a resident, press 2 if your looking to rent…” then was sent to voicemail. I left a message and never got a reply. I contacted them about the parking issues using the resident portal, no reply. This is issue I find intriguing since it’s one of the solutions they suggest in a prior review. Now that they made the sale and get my money every month they don’t really seem to care about me anymore. It’s now August of 2025. I’ve been mostly happy here the past year. I still deal with parking issues occasionally, but the neighbors are mostly great, and I’m mostly still impressed with the maintenance team. However, this weekend I had to drop my car off at the mechanic and like an idiot left the house keys in the car… very long story short I locked myself out of the apartment. So I called the apartment (willing to pay a fee) to unlock the door. To my surprise they “no longer offer lockout service after regular business hours” according to their automated system. Then the locksmiths I called “don’t do apartments, they are tricky”. Lucky for me I have a friend I had to inconvenience to get the spare, but what the hell?? I would like to add this is after finding out that they have been double charging me for utilities for the past two months and haven’t addressed the message I left about it on the portal. I pay too much for such minimal service from that office. I’m feeling very disenchanted right now with Woodhaven and the manager because of this I dropped them to one star.

I loved living here a few years ago. I lived in two different apartments while here. When I needed to move back to a one bedroom after a roommate moved out, the property manager Rob was extremely kind and accommodating to let me move back to a one bedroom during my lease. He eventually left, and I did eventually end up with some loud neighbors who smoked weed which was not great. Overall, I loved living here. The apartments in the back that face the woods have a beautiful view!