New University Apartments, hays-ks

Black mold in my rental home from PRM in Hays KS. I had sent emails about the mold in February 2022. It is now November 10th 2023. This issue was never resolved even though I emailed and went to their office about this problem. I have been having respiratory issues ever since living in this household with a case of pneumonia. PRM chooses not to help us with this and only paints over the problem. PRM won’t even locate us to a new unit to fix this life threatening problem. Shame on this company for failing to comply with health inspection and a persons overall health while living in this dumpster of a rental. DO NOT RENT FROM THESE SOULLESS LANDLORDS.

Asked them to come fix my sink and dishwasher and when they came by almost a week later they “fixed” the sink but it still leaked underneath if I ran the water. Then when I tried to use the dishwasher it flooded the whole kitchen. They completely disconnected my dishwasher and never told me. Asked them to fix the water heater cause I could only take a 5 minute shower with hot water then it went cold, never came. Spent 6 months barely able to shower. Then when I left they cleaned the apartment (we cleaned everything except the carpets when we left) they charged us almost $400 for the cleaning. They’re also charging us for the window blinds that we’re just fine when we left. Don’t rent from them if you aren’t trying to be charged twice what your rent was when you leave.

I’ve been pretty quiet for a while but I don’t understand why, if these apartments are funded, they don’t get updated. Mold growing on the ceilings, water stains on walls from previous flooding, huge issue with pests (especially black widows, even though apparently they don’t believe me), repairs are never made, and they will charge an arm and a leg for “repairs” when you leave, but after I ended up coming back to the same apartment, I realized that the majority of what they charged me for was never even touched - literally not at all. I had shingles fly off of my roof and they’ve been sitting on the ground for a week now, and the “landscaping” company is ridiculously lazy, mowed right over my hose and never bothered to mention it or apologize, just threw the shredded pieces along the side of the apartment. I understand you are busy but as PRM, if you can’t handle the maintenance on these apartments then maybe there should be someone to take care of only the Hays Commons apartments. It’s really frustrating as someone that actually takes care of their rental that we never get that kind of respect back. I’ve tried my best to be a great tenant and always pay things on time, but I truly, 100% do not understand how these apartments even pass inspection. It isn’t fair to those that actually want to provide a clean, taken care of home for their children. Just because someone is disabled/a single parent/low income, doesn’t mean they deserve to be treated like garbage. It feels like no one truly cares about the condition of any of these apartments.

We are so happy with this company and staff. My son is a grad student at the university and he has the perfect apartment. They are very nice and accommodating. I feel good knowing that he is in a clean and well managed place. Thank-you.

Lived with PRM as our leaser for 2 long years, it was poorly ran to say the least. The maintenance man would come into our apartment unannounced and not even fix anything, he laid on our floor by the AC/Heating unit and left, there is also a woman that runs the front desk in their office that is HORRIBLY rude and degrading to clients with questions and also belittled my roommate during the move out process. The apartments are not even nice or worth it, find a different leasing company!! Would not recommend to a dog