The Flats on University, fairfax-va

I've lived here for about a month now and so far I'm liking it. My moving experience was a little bit hectic but that was partially also because of my family dynamics since they were helping me move. It still would have been easier if The Flats had a better system for a move-in though. Molly and James did the best they could and I really appreciated their patience with me and my family and all of our questions and messing up some of the directions that were given to us... They were all so very helpful on the phone with all of my questions before I applied and even after my application got accepted. The staff is very friendly and respectful every time I go to the leasing office to pick up a package, and the property itself is pretty well maintained. I don't really have any complaints so far. I'm looking forward to using the outdoor facilities & the pool when it gets warmer and I signed up to renew my lease and got a little perk in the form of a $50 gift card for signing up the day the new renewal timeframe was announced. 🙂 My unit itself is also pretty nice (there weren't really any huge issues in the physical space) and I like my roommates! So overall, I think that it's a nice place to stay if you can afford it and they also have deals going on at different times of the year, & the renrlt includes access to all the facilities (like the gym, pool, sauna, study rooms, free printing, etc). My only constructive feedback would be to make mov in day easier for people by creating more of a structured, step by step system where staff can help escort new residents into their units from the time they arrive. I'm curios to see how the rest of my time here goes.... Oh, & I like that Safeway & Old Town Fairfax are both within walking distance (essentially neighboring)! It is super convenient!

This is my second review with this property. I have been s staying at this place for almost a year and now we have another management and it has been bad in this place. If you see my first review, it has all been positive reviews because the management was really really good and they were up to mark no complaints at all, but with the new management, you cannot reach the front desk. You cannot even put up a maintenance request, and now our power has been out probably for more than six hours and nothing has been resolved yet. There there is no email. There is no phone number that you can reach out to them and someone reached out to me from Flats and her name was Faith Dixon and she has been providing me one line answers, no customer service at all. I would not suggest people to move in with this new management and I am currently looking for new lease outside of The Flats.

New management is actually terrible. They’ve removed so many things and even refused to take out the trash for weeks after complaining and complaining about it piling up. (At one point even three stories high) as you can see in the trash shoot picture it literally reaches the third floor. A week after they fixed that our A.C Went out in a Friday but because they decided to change the hours to not work weekends we were forced to live in an apartment above 80° causing it to be impossible to sleep. We even called the emergency maintenance team many many many times and never ever got a call back or answer from a real person. Making it impossible to reach the emergency maintenance team, this genuinely makes me afraid to live here and we are currently leaving lease after this month. Find other places nearby to rent this one is horrible

Possibly the worst management team ever. Charges 4 times for parking randomly and constantly just claims they will do things they never do, hence remove charges that aren't supposed to be there. On top of that they try to sneak in fees like rent charge if you pay through THEIR 3rd party site and parking under your "rent charge". Also the property head of management ghosts emails, even after I asked for the staff to remind her to check in which they said they did. The workers were not there on my move in day which they had specified inside of my leases for move in. You think an apartment would know when their renters are moving in and be there to hand them their keys. I guess that's just too much here. The front desk workers usually students and are very respectful and nice. Water pressure in all kitchen sinks is nonexistent. Stay as far away as possible if you want to not have to worry about constant bullshit in your management and a good water pressure.

The Flats on University is a superb housing establishment I would recommend to any potential tenant. It has all of the important amenities. It is an excellent place to reside if you like to enjoy the downtown Fairfax business establishments and nightlife. It is also just a short 30 walking distance from the George Mason university campus. The rent costs are reasonable. All in all, I would recommend The Flats to any person looking for a great place to reside.